Attn. TripAdvisor review editors: You bounced this same review back to me with the explanation that you felt the number of stars I selected didn't agree with the content of the review. I give American Airlines 4 stars, I give this experience 1 star. As a retail merchant who has to deal with customer reviews, I don't think it's fair to review the entire company on one experience. Change the star rating as you wish.
So our return trip to PHL was diverted to BOS due to weather in PHL. OK, so not their problem, been there done that. Pilot comes on and says that we'll be staying overnight (It was 9PM or so, an hour after our scheduled arrival in PHL) and that we would get vouchers for hotel and meals. Get to BOS and the ground agents had no clue how to let everyone know what was happening next or where to go. Found our way to customer service counter and waited in another line, and finally got vouchers for meals and a stay at the Hyatt Harborside. Hyatt . . . not bad, I thought. Waited some more for the hotel shuttle and when we got there and waited in another line, the desk clerk advised all of us that they had NO ROOMS! This after AA checking their computer and saying that they had rooms blocked? Called AA and that said we would have to GO BACK TO THE AIRPORT! to have them find rooms at another hotel. What were the chances? This at 11:00 PM? And we hadn't had anything to eat since leaving PUJ at 3:30? Had dinner at the Hyatt and then booked my own room at a nearby Hampton Inn and submitted the receipt to AA. Over a week ago and no word back from AA yet. And you can't CALL Customer Service, you have to email them???!!!