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“Family visit”
Review of American Airlines


Reviewed 3 weeks ago via mobile

It wasn't a bad flight. The journey was smooth, nice entertainment and food. This is my second time flying AA and will definitely do again.

Date of travel: November 2018
Thank Olori K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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658 - 662 of 48,861 reviews

Reviewed 3 weeks ago

Efficient, on time, and they got me where I needed to go with no drama. They delivered on exactly the service I paid for.

Date of travel: September 2018
    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank Mobile824558
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 weeks ago

my luggage was sent on another flight which was a delayed flight from several hours before. While both flights were heading to the same destination my bags were originally ticket in Dallas so there should not have been any confusion with flight numbers.
Lost bag department in Albany only moderately helpful. Was told to wait since the delayed flight was coming in shortly but because that flight was delayed it did not have a gate to go to. I then elected to have my bag delivered to my home which was again handled poorly. The company delivered it at 12:30 am, left it on my front steps in freezing and snowy weather without getting a signature. All around very poor customer service.

Date of travel: November 2018
    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank winedown186
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 weeks ago

Enjoy American Airlines. Comfortable and fairly smooth. Stewardesses nice .... Drinks offered, boarding was orderly, plane looked clean.

Date of travel: November 2018
    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank Carole B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 weeks ago

We flew economy from Marquette. We were seated in the first seats behind 1st class seats 5a and 5b. The good news was the seats were comfortable and there was plenty of legroom during the flight. Bad news: if you sit in seat 5b the isle makes a little jog in front of the seat so while there is plenty of legroom it is part of the isle. As the attendants make the jog past your seat they sometimes bumped my shoulder. On the good side, the attendants were friendly and very helpful. Drinks and a snack were served. The flight was also on time and there were no noticeable hiccups. Overall, a good job.

Date of travel: November 2018
    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank slugo2015
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC