I was so excited to go to Southeast Asia!! I found a one way flight to Vietnam for under $400 on ANA, who I read is a top 5 best airline in the world. I had flown Qatar airlines before so I was curious as to how ANA would compare. Unfortunately I was injured a week before the trip and couldn’t go. I called the airline to see if a refund was possible. I honestly thought it was going to be impossible. (The one negative that I had was that during the week, I was on hold for a long time trying to speak with a representative. I called 3 x’s during the week and always had long waits..one time over 30 mins. On the weekend I called twice and the wait was less than 5 mins). The representative walked me through how to submit a drs note online for a refund. After submitting, a reference # is generated and you have to call back with that number. So yes, it’s kind of a pain that you have to call back to check on it, but I did so immediately after submitting and the representative approved the FULL REFUND at that moment. She said it would be back on my credit card in up to 10 days. If it’s not credited by day 10, I’ll definitely revise this review, but I don’t think I’ll have to. All representatives that I talked to were very helpful and pleasant, even wishing me a speedy recovery. When I’m able to go again, I will definitely try to fly with them. I have a feeling it will be a great experience!! Thanks ANA!!