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“ANA follow-up notable”
Review of ANA (All Nippon Airways)


Reviewed 15 December 2017

My wife wrote to ANA about her spider bite and she received a lengthy letter in return. The letter described what they normally do to prevent insect infestation and also talked about additional action they will take on the plane we flew on. As I said, a spider can sneak onto any flight, but it is rare these days to receive a letter that is personal, comprehensive, and descriptive of the actions they will take to correct a problem.
PS - Since my rating was primarily based on the 787 Business Class seats and comfort, I didn't change my overall average rating for this flight.

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Thank DaleFurutani
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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791 - 795 of 7,143 reviews

Reviewed 15 December 2017

Their lounges were quite cozy, serving good food and a nice selection of wine and liquor. Their in-flight food was decent, nothing spectacular. In-flight entertainment offered a decent list of movies and shows.

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Thank tandalat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 December 2017

ANA and lufthansa both has flight for munich at same time from tokyo haneda airport
flight was good, clean and crew members were awesome
I am vegetarian but the food was awesome proper taste of indian vegetarian lunch, breakfast was provided

though breakfast can be little better but still enjoyable

Service was awesome will fly again with them

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Thank Jaineshshah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 December 2017

i always got lucky flying from narita to mexico vice versa its a 13hours flight and i have the whole row :) they serve good food and the FA are very nice.

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Thank Nicko E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 December 2017

after landing in Haneda there was a short layover then a long flight back home to Canada.

hosts were great. very understanding and patient. i felt very welcomed and they were most professional. seats were comfy and extra pillows provided for this flight. food was excellent again. i mainly stuck with the chicken options for most of my flights as this had the most superior flavor profile and portions were great. snacks and drinks were good.

flight was a bit quicker than expected and was very smooth all around.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank Ciro R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC