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“Expectations were higher”
Review of ANA (All Nippon Airways)


Reviewed 3 weeks ago

Honestly, I was expecting more. My Japanese friends told me, that ANA is one of the best airlines, but I didn't get any special experience flying them. Staff was nice, but this is a must, food sufficient, entertainment on average level, but it's very subjective. Overall it was not bad, but my expectations were somewhere else.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank mizzi_1984
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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58 - 62 of 7,290 reviews

Reviewed 4 weeks ago

I can not comment on how things were in regular Economy class, but the Premium Economy was the correct choice for our 12+hour flight. Not only is there more room, but there was a leg rest that really helped to keep my short legs from dangling. Food was only ok, but there seemed to be plenty of it. Access lounge at Narita was good. It was a bit crowded, but lots of food options.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
1  Thank CydnHank
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 weeks ago via mobile

This has to be the best airline ever. Comfortable seats with lots of legroom. Courteous staff that actually cares about your comfort, walking up and down the aisles to ensure if we needed anything at anytime during the flight. Excellent and lots of food with real stainless steel cutlery. Clean toilets throughout the flight. Highly recommended!!

1  Thank kingtuteja
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 weeks ago

I booked and paid for the domestic flights on 24 Sep 2018 for my trip to Hakodate and back to Tokyo in Nov and Dec to enjoy early bird fares. However when I check the fares again today, the fares that are showing online were nearly 50% lower than what I have paid in Sep.
This was really puzzling since I always got the idea and experience the earlier you book the flights, the lower/better rate you will get. Hence I called up ANA airline to check if there was any error at the time of my payment and the customer service lady put me on hold for a long time and thereafter told me ANA adjusted the fares after I booked my trip and there was nothing they can do. I did not expect to be compensated with the excess airfares but I thought it was not fair to me so I asked the lady if ANA can provide me complimentary access to their lounge in Haneda airport for my flight from Haneda to Hakodate. She insisted nothing can be done again and they cannot offer any compensation even for the complimentary access to ANA lounge as well.
This was the 1st time I am taking ANA airline and it gave me disappointing experience. They gave me the impression they are not willing to provide extra mile to make a customer happy after payment has been made.
Hence want to highlight to readers do not assume the earlier you book the fare, the better rate you will get for ANA flights. After payment is made, nothing can be done even they decided to lower the fare by 50% one month later.

    • Customer service (e.g. attitude, care, helpfulness)
    • Value for money
2  Thank Jessyslee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 weeks ago

I had use their airlines around 5 times already as a connecting flight from Japan to the USa and Japan to Philippines. I find this airline with good customer service. I like their clean toilet and it is clean. I love how the stewardess take care of their passengers. Try it.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank mmariegem
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC