The B787 with the A350 are the top jets flying now. And to think how bad the bus class seat config is on BA's YYC-LHR run on the 787 is very disappointing. Tight tight tight - no storage and very hard. Very uncomfortable. And the backwards forwards design is really bad unless you are a couple. Very weird. And on way home even though my tickets were cash purchased they did not allow 24 pre-depart checkin and at airport they said we were stand by. Business class stand by. What a mess. Luckily we got on.

after we missed our flight because of Sky Express airline delayed, British Airline was there to consider rebooking our flights easily with a modest rebooking fees. costumer service was very helpful and friendly. representative always there to pick up phones! this airline is highly recommended. Thumps Up!

Due to a heavily oversold flight, I was downgraded to Economy despite a confirmed ticket and seat in Premium Economy; I suppose I was lucky as a dozen other passengers were forced to fly-out the next day. The Supervising Gate Agent promised me cash compensation and a refund in the ticket price class difference. I have received neither despite repeated attempts to resolve the situation with British Airways. No one wants to take responsibility at BA, and I have been passed-off repeatedly, even by managers. After flying 180,000K last year, I have never had a worst case of customer service by an airline. To make matters worse on my flight, they sat me next to a one-year old baby who cried for the entire ten hour flight.

Traveled to London in Business and back in Premium Economy, and I prefered the Premium Economy Better Food and staff were the same in my opinion, excellent. Did not find the Seat/Bed in Business all the comfortable. Given the price I would travel Premium Economy again.,