As a first time British Airways flyer, I was impressed with the service from Durban to Cape Town, South Africa. Service was very quick and efficient. Staff very professional and quick to address our needs. Check in process was easy. Online service was also ease to use.
Although the plane looked older, I was surprised that the seats are still cushiony and soft. I was afraid that I would be sore after a 3 hour flight. Wonderful crew on this flight, Kudos to all of you!