This flight was cancelled due to fog. I understand that - stuff happens and you can't control the weather. What was amazing was the customer service rep at the ticketing counter. When it was determined that the flight would be cancelled, she gave each passenger options for later flights or other arrangements. Very kind, but not unusual for an airline under the circumstances. But what happened next was amazing. She phoned a cab service to take me and another passenger to the bus terminal...but no cabs were available. "I'll drive you there. I don't want you to miss the bus." She then closed her counter, packed our bags in her car and drove us to the bus station herself! I fly a lot, and I've seen good customer service, but I'd never seen customer service like this. Bonus points to Cape Air and Augusta Airport.
The flight up was flight 1003 Boston to Augusta - nice, friendly and helpful ticketing agent, extremely efficient boarding, and a pleasant flight on a rather smallish Cessna 402. I had expected to be terrified, but it was quite pleasant.