Overall, the flight was very good, the cabin staff were very efficient. The in-flight purchased food was of a good quality I thought. The flight was very smooth. What let it down was the ground handling at Rhodes Airport.
Even though I booked my flight in December 2017, when I arrived at Rhodes airport, I went to the Swissport/Skyserv desk and was told to wait in the waiting area.
After about 15 minutes I was told there were no wheelchairs, or they were broken so I would have to walk through the terminal.
Even though I saw the Thomas Cook rep, come and take 2 of the “so called” broken wheelchairs for her customers. Very suspicious!
I see on the Easyjet web-site it says:-“ you Should not make your complaint to easyJet. Even though you may have booked the assistance through us, under European law the airport is responsible for the service.”
I have osteoarthritis in both knees, so finding walking long distances painful and very slow, so only request special assistance out of necessity. I have travelled through many European airports and have never been treated in such a terrible manner.
On the other hand the service I received at Liverpool Airport was First Class.
I am still awaiting a reply from the Rhodes airport authority.