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“Emirates - biggest disappointment ever”
Review of Emirates


Reviewed 19 January 2018 via mobile

We’re very experienced travellers and were looking forward to flying with Emirates from Copenhagen-Dubai-Sydney. Worst experience ever. Rude staff on both flights, no vegetarian food although we’d ordered such two months ahead, ice cold flights with a sick child as a result. Really, we came from frosty Copenhagen and had on so many warm clothes, but we still froza onboard. We’ve travelled with lots of ‘discount’ carriers that were a 100 percent more serviceminded and well-working. What a disappointment, Emirates. And we’re not the only ones; we spoke to several passengers on the same flights, and they were extremely disappointed as well.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
Thank Majbrit J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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8,569 - 8,573 of 40,108 reviews

Reviewed 19 January 2018

Seats were comfortable enough. Good choice of entertainment available and meals were very nice. Found it odd that cabin crew didn't offer a drinks service before the meal, but at the same time, meaning there was quite a wait for a drink. I would also have expected water to be offered on a more regular basis on such a long flight. We were even overlooked a few times on the drinks run as if cabin crew not paying full attention. However overall, a good service!

Thank Lorraine B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 January 2018

Emirates looked after us pretty well - the only down being the somewhat cramped leg room, which meant that we had an uncomfortable flight

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
1  Thank terrywL9885QY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 January 2018

Chauffeur drop off and (in some destinations) pick up service, great lounge, huge space and amazing entertainment. The only issue is, that several times in the past, the flights been overbooked. But our friends and visitors do like it as they get treated with free hotel-overnight-stay and a free return-ticket on top.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank Thomas S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 January 2018

Emirates feeds you so well and satisfying with great varieties of food and drinks even for economy class. Inflight entertainment is good but I'm not very much comfortable with the earphone. Air host/hostess are very helpful and friendly and enjoyed our flights with them.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank Priscilla N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC