We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Excellent in all Respects”
Review of Ethiopian Airlines


Reviewed 25 February 2018

Superb service in all respects on a return economy flight from London to Maputo via Addis Ababa and my first experience of Ethopian. All of the aircraft were in excellent condition (regardless of age), the staff were very polite and attentive. The food was first rate - on all journeys from ADD, the food was imaginative and thoroughly enjoyable. I really enjoyed the experience. I can understand why some people may find Bole airport daunting. Everything I experienced in Terminal 2 went smoothly and the place was easy to get around. I asked staff for advice at various times and I found them to be very helpful. Ethiopian will be my airline of first choice for African journeys and special thanks to Samuel and the Maputo Ground Staff for their very warm welcome.

Date of travel: February 2018
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
Thank JohnA579
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviews (6,451)
Traveller rating
Traveller type
Time of year
Language
  • More languages

2,673 - 2,677 of 6,451 reviews

Reviewed 25 February 2018

The airline was efficient, clean , on time with helpful stewards. All this came along with a price that can't be beat.

Date of travel: February 2018
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
1  Thank Kenneth K
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 24 February 2018

It was pleasantly surprised by the quality of the planes and the service we received. Would defiantly fly with them again. The only down side is the airport in Addis where you stop over.

Date of travel: June 2017
Thank HiltonMundell
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 23 February 2018

Very compromised services with compromise flight. It was delayed and on top of that very unmanaged and unhygienic waiting place in Addis Abba.

Date of travel: February 2018
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
Thank _shivaachrya
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 23 February 2018 via mobile

We were SUPPOSE TO FLY TO GHANA then to the USA! BUT THEY REROUTED US WITHOUT US BEING TOLD!! After boarding the plane we landed about 8 hours latter in Ethiopia! We ended spending the night in Ethiopia! We were not allowed to access our luggage which had our medications inside our luggage! SO WE WENT WITHOUT OUT OUR MEDICATIONS!!! NOT GOOD!!! After insisting (this took about 2 hours) that we be put up in a hotel room. We could not eat the food in the hotel it was all ethnic food which exstreamly spicy.
The next morning we were shuffled to the airport, again everything that could go wrong did go wrong! We finally boarded the plane and during the entire flight we were treated like second class customers! We asked very politely for things that we needed and waited and waited as long as 2 hours for somethings!
We finally ended our “hellish” trip in Washington DC! I called, emailed and wrote about 7 times to the CEO or what ever he was and finally received a “reply”. Basically stating that the airline had the right to make changes to the flight plan as needed! No apology or any sort of remorse! WE WILL NEVER FLY THE AIRLINE FROM HELL - Ethiopian Airlines!

Date of travel: February 2018
    • Seat comfort
    • Customer service
    • Legroom
    • In-flight Entertainment
    • Value for money
5  Thank Bill C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Revenue impacts the experiences featured on this page, learn more.
© 2024 Tripadvisor LLC All rights reserved.

This is the version of our website addressed to speakers of English in United Kingdom. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu.