During this flight I had no check-in baggage. During boarding in Abu Dhabi my hand luggage was taken from me by the cabin crew due to lack of space in passengers compartment. When luggage was confiscated in Abu Dhabi I was not provided with any luggage-ticket (!).
I did not know if the bag will land in main trunk or maybe the crew will manage to compact it somewhere in passengers compartments. Only information that I was discarded by the crew was negligible "you will find your bag after landing".
After landing I approached again one crew member and asked him about my bag. He instructed me to proceed to the airport "and I will find it on the belt".
I was transferring in Minsk - and there is no belt for transferring baggage. Airport staff was helpless as well.
Eventually I received my baggage after two days in my destination airport after frantic private phone investigation at airlines and airports (important documents inside).
The issue was created by negligence of Etihad staff consisting either of following:
- assuming that there are no transfer passenger and sending all collected bags to final belt.
- not providing any receipt for collected baggage.
- taking no action in request to return of find missing baggage.
I cannot imagine how "professional" airline as Etihad allow for such simple mistakes of the crew, eventually resulting traumatic experience of passengers.
Additionally speakers in my seat was not working and I did not receive any reply from airline after complaining.