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“You Will Be Disappointed if You Were Expecting it to be like Qatar Airways”
Review of Etihad Airways


Reviewed 3 weeks ago

Having experienced business class on Qatar Airways from LAX to DOH, I was expecting a similarly excellent experience on my Etihad flight from AUH to LHR. I was sorely disappointed. Cabin staff, while efficient, were unmotivated. Food service was, again, efficient, but meals were forgettable. Cabin temperature ran from slightly warm to almost uncomfortable (why airline cabins are so warm when passengers are given blankets is beyond me). Perhaps my biggest criticism is that the lavatories were a disaster shortly after first use. For an airline headquartered in a culture that requires much water in connection with personal hygiene, there does not seem to be any designated staff responsible for doing maintenance in the lavatories - which differs markedly from superior airlines like Qatar that recognizes the need for that.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank gitlaw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EtihadHelper, Manager at Etihad Airways, responded to this reviewResponded 2 weeks ago

Hi there, thank you for taking the time to share your review. I am sorry to learn that your travel with Etihad Airways did not meet with your expectations. It is disappointing to note that the in flight experience fell below our usual standards. I will ensure that the details are shared with our Cabin Crew Performance Managers for their attention and follow up. *Nic

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189 - 193 of 10,060 reviews

Reviewed 3 weeks ago

Many of the passengers who travelled with us on our flight were very noisy and disturbed our sleep.By creating a ruckus with the in-flight staff over seat allocation,they delayed the flight by nearly two hours,resulting in our missing the connecting flight from Abudhabu to Chennai.The pilot and the air hostesses tried their best to discipline the cantankerous passengers,but failed.These quarrelsome passengers made our flight miserable.We felt that the in-flight staff should have offloaded these passengers at Zurich itself and helped the flight to take off on time.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank Sampath N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EtihadHelper, Manager at Etihad Airways, responded to this reviewResponded 2 weeks ago

Hi Sampath, thanks for your review. I am disappointed to learn that your flight was marred by disruptive guests, I understand that this was not the experience you were hoping for. Thanks for sharing your feedback, it has been gratefully noted. *Nic

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Reviewed 3 weeks ago

The comfort, food, service and ease of boarding was excellent. The lounge was welcoming and comfortable.

Thank Rosemary F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EtihadHelper, Manager at Etihad Airways, responded to this reviewResponded 2 weeks ago

Hi Rosemary, thanks for sharing your positivity! It's our pleasure to have you with us and we hope to see you onboard again soon :) *Nic

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Reviewed 3 weeks ago via mobile

The best airline to travel.

If the fairs are ok during the booking time (In range), I recommend etihad for all travel, and it has very good frequest flier miles program.

Nany services for infants.

Simply the best in are, food, services all
...etc.

Thank waheed k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EtihadHelper, Manager at Etihad Airways, responded to this reviewResponded 2 weeks ago

Hi Waheed, thank you for your review. We are happy to hear that you enjoy travelling with us. It certainly is our pleasure to have you onboard and hope that you can join us again soon. *Nic

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Reviewed 3 weeks ago

Very comfortable with a good menu. Seamless check-in. The convertible seats gives one good rest till you reach your destination. A wide variety of entertainment too.

Thank Charnton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EtihadHelper, Manager at Etihad Airways, responded to this reviewResponded 2 weeks ago

Hey Charnton, thanks for the great feedback! We hope to see you onboard again sometime soon :) *NIc

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC