We travelled on etihad airlines for the first time in Oct 2018 in business class as it was almost a 10 hours flight and we wanted a good space to sleep for the long journey. On arrival to check in counter for departure we were informed that one of our names was misspelled, and since we originally did the booking it was our fault, so we payed around 30 kd for name corrections and that was it, nothing else, no warning that all our seat reservations for the return flight will be cancelled due to name adjustment, no paper to warn us, nothing!!. So we enjoyed our trip with the illusion that the problem was simply solved and we don't have to worry about anything because Etihad airways did everything for us. 2 weeks pass, we finish our trip and are ready to head back home. The check in counter takes almost 15 minutes trying to process our papers, which we didn't mind at all, but then says " sorry i couldn't put you next to each other! "...excuse me!". I show her our reservation paper with our seats confirmed next to each other and forward facing and she says "sorry I don't know what happened, but one of your reservations doesn't show in the system?". After 10 minutes of trying to look for a solution we were downgraded to backward looking seats just to be next to each other, not the fault of the flight attendants or check in staff as they did their best to help us, but really etihad airways!! Could you at least hand in a printed paper or instruct your check in crew to verbally inform customers that only paying the fee doesn't solve the issue and that you might "lose your reserved seats" incase of name change, so that at least i can connect to the wifi at the business lounge and RE-reserve my seats for the flight back home if your staff are NOT ALLOWED TO DO IT?!.other than that the flight from home to Narita was very comfortable with our original seat reservation. The food was very good and icluded both arabic and japanese selections with some western dishes and a good variety of desserts. the movies selection on our 10 hours flight was very good and uptodate and we had a comfortable sleep on the 180 degree inclined seat.