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“Fabulous product”
Review of Finnair


Reviewed 25 June 2018 via mobile

Fully flat bed, Excellent configuration and very comfortable.
On board product was nice especially the blueberry juice.
Flight attendants not very attentive and quite offhand not what I’ve experienced with Finnair previously and not up to business class expectations

1  Thank Sue H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 25 June 2018 via mobile

This company is a disgrace.

We were 6 passengers waiting for our flight to London.
It was cancelled, no reason given.
(Funny they didn't want to fly a flight for only 6 people..!)

We had to wait three more hours at the airport to be on a flight to Helsinki, seated separately, put in a disgusting hotel to spend the night there, and fly to London only the next day.
We all missed one day of work.
Staff were rude each time we encountered them and unapologetic.

We then asked for our compensation (400€ each under EU regulation), which was refused, after 4 months, as they claimed the air pressure was too high (1051 instead of 1050ph allowed!).

2 airline pilots told us that if it was the case, all the other flights on that day would have been cancelled as well (a full flight for Germany left 20 Minutes before our was scheduled). And if it was true, they could have told us on the day it was cancelled.

We feel completely scammed. Finnair take their customers for idiots and try to confuse them with technical details.
We will never use them again. Ryanair and EasyJet have better customer services.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
1  Thank Lily R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 June 2018

Very good leg room for economy class. Blanket and pillow , headset and water bottle at every seat. Large screens with a lot of movies and series to choose from.
Camera view from top and bottom of the airplane is cool to look at.

Thank MariaVallentuna
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 June 2018

One of the major Russian city is only 35 minutes from Helsinki airport. Finnair was on time and there were no delays on my trip.

Thank Tommi T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 June 2018

WE purchased the 3 seat extension which makes up into a bed. Luckily we are on the short side, but it was on the uncomfortable side. We will not do that again They pack in an extra seat in each couch row which results in very narrow aisles with walkers in aisle bumping into seated aisle passengers all the time.

Thank 17gil
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC