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“Avoid if possible - very poorly run airline”
Review of Iberia


Reviewed 22 April 2024

What can I say - I had heard the warnings about Iberian, but we booked anyway. 2 bags lost on our inbound flight to Barcelona (took 2 days to finally get them - and their window for delivery was 8 am to 4 pm, so.....enjoy that day on vacation). On the way back, despite having booked seats in Business class and then also paid to reserve seats in business class....we were told that they oversold business class, so were downgraded to economy. Hey, we made it home - so it's all good in the grand scheme of things, but no apology, no customer service, no explanation.....and why are you overbooking business class? Anyway - we had a great time in Spain, even though Iberian did their best to ruin it.

Date of travel: April 2024
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1  Thank Voyager785153
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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87 - 91 of 23,078 reviews

Reviewed 21 April 2024

Announcement: Warning do not use Iberia!! They have poor customer service. They are a scam company!! They delayed my flight and made me miss a connecting flight. They refused to reimburse me for my missed flight and would not reimburse me for having to stay in a hotel because I was stranded at the airport. When I called the Iberia help desk, the representative hung up in my face. Never fly with Iberia!! Iberia Airlines I’m putting you on blast for your poor customer service!! Never hang up in a customer’s face!! Use Delta Airlines because they are the Best!!

Date of travel: April 2024
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1  Thank Lachre B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 19 April 2024

I recently flew from Rio to Madrid, check-in went smoothly, gate staff were efficient. That's when it went downhill. Stepped onto the aircraft and the staff were busy chatting to themselves, ignoring passengers. People were on the wrong side of the plane when boarding and had to double back causing chaos. Staff still chatting with themselves.
Worst seats I have ever experienced, have to move and switch butt cheeks so you can feel it again, this meant sleeping was out.
I was sat in a middle row seat and was expecting a flight attendant to come around with water or juice every hour, like most other long-haul airline flights, but nope. I got up and walked to the end of the aircraft (I was seat 23G) where I found the flight attendant watching Top Gun on her tablet. She was very annoyed at the fact I asked for water. Just wanted to throw it at her.
Expect to pay for eye mask and earplugs as well, $7.
On the positive side, food was reasonable and inflight entertainment was vast and varied. Bring your own wired headphones though, provided ones are like two tin cans connected with a piece of string.
I find myself questioning whether I want to stay affiliated with BA now, would hate to find myself code-sharing with Iberia again.

Date of travel: April 2024
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1  Thank Justin W
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 19 April 2024

Very good company, reol good service and punctual. Unfortunately there is no direct flight from Brussels to Santiago, so there is a stop-over in Madrid. Direct flight would be a lot better, of course, but the transfer in Madrid went without any problems

Date of travel: March 2024
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Thank yanick m
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 19 April 2024

Crew were friendly and helpful; Business Class seat was comfortable albeit a little dirty and could have been cleaned better. IFE was good with a great choice of films, music and entertainment. Food and beverage were reasonable, not top of the class, however, adequate.

Overall. a comfortable flight with amiable crew that departed late but arrived ahead of time.

Iberia baggage people were no help assisting me with my delayed bags, they kept kicking it back to BA. They were useless!

Date of travel: March 2024
    • Seat comfort
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Thank handyspanner
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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