We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Comfortable, kid-friendly, lots of entertainment selections”
Review of Korean Air


Reviewed 3 weeks ago

I was travelling with 2 young children (one was a toddler) and the fligh attendants were very friendly, cheerful and accommodating. They provided these cute child-size headphones & coloring materials (different with the inbound and return flights - I appreciated the variety) for the kids, which helped keep them entertained and calm. The seats were comfortable & legroom was sufficient. Food was great also, and there were lots of in-flight entertainment options.

Date of travel: December 2018
    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
1  Thank Plen1105
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a ReviewReviews (4,045)
Traveller rating
Traveller type
Time of year
Language
  • More languages

53 - 57 of 4,045 reviews

Reviewed 3 weeks ago

I didn't realize we were on a code share flight from Seoul to Hanoi until we got to check in counter and they couldn't issue boarding pass even though it was a through check-in for till Hanoi. In our booking itinerary it was printed as Korean air with a small print that said operated by a junior. It wasn't so bad but the hassle of going to another terminal to board and being in a smaller aircraft after a long flight wasn't the best.

Date of travel: January 2019
    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
1  Thank sevenup024
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 weeks ago

Very comfortable flights (a change of aircraft in Seoul). Very pleasant flight crew and good food. Flights left promptly. Very good business lounges at both Heathrow and Seoul. Excellent value.

Date of travel: December 2018
    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
1  Thank drrferg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 weeks ago

Checkin was good.
Checking counters at Seoul airport were crowded and they had one small counter for collecting boarding pass if you have checked online but you cannot drop bags.
Staff were helpful.
Inflight was good.

Date of travel: November 2018
    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
1  Thank mr_coimbatore
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 weeks ago

In USA, you always stick to one airline to get mileage points & other benefits. However, you’ll never know what’s being offered from other airlines until you try one for the sake of it. Korean Airlines is one of them, and you’ll see the difference in service. From check in, to boarding the plane, and stewardess’s services in the plane are way better than in USA. They’re young, pleasant looking, smiling, nice uniforms, eager to please, assist and help customers. They seem to be constantly busy working serving customers in their needs whether assisting in putting luggage in the top bin, find their seats, serving seconds, or even making sure the restrooms are clean and with refreshing smells. And I’m sorry to say that US plane services are lacking and stewardesses are lazy and because they’re experienced and older, they don’t seem to care.
p.s. I left my jacket in the plane, and I just tried to ask in my return flight 10 days later and walahhhh!!! they have it, showed me the picture and gave it to me as I boarded the plane.

Date of travel: December 2018
    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
4  Thank faustinor238
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC