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“The perfect airline”
Review of Lufthansa


Reviewed 18 January 2018

Super efficient from the check in process, which is 99% automated to the flights to the luggage claims. Plenty of leg space and great inflight service. Only drawback is that Lufthansa is a relatively expensive airline when compared to other airlines.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank omegon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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4,221 - 4,225 of 24,327 reviews

Reviewed 18 January 2018

The flight was very good with very good food and beverage and good services. i enjoyed the flight.The plane was B_747 and the legroom and seat was very comfort.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank Rasoul S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 January 2018

1. Smooth take-off and landing; good food and service;courteous staff
2. We could not do web check-in, called their service centre for help.
3. Our seats 16A and 16C allotted by service centre via phone were changed without our
knowledge to 27A and 27C. We were not informed at time of check-in and learnt about
the change after boarding the aircraft.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank deepakbhatia57
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 January 2018

We flew from the States into Heathrow and were going on another flight to Frankfurt for the Christmas Market. we booked the flight online with Just Fly, Big Mistake,
On out ticket it said luggage free. this was not the case as we found to the cost of $100 each way ($50 each person), we showed the tickets to the lufthansa people they basically said pay or dont fly. The customer service with this company was dreadful at Heathrow, however they were very helpful at Frankfurt Airport althouh by then we had already paid for the luggage.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank hgerhar1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 January 2018

We were flying with an Airbus 380. What is good is the noise level in the plane, considerable less than in older planes. The service of Lufthansa is very good, with very frequent refreshments and drinks.
The seat was crampy and does not support the legs sufficient. This is on a long flight very onconvenient.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank Willem999
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC