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“Brilliant customer service”
Review of Lufthansa


Reviewed 22 May 2018

Flew from Birmingham , England to New York return via Frankfurt / Düsseldorf absolutely spot on customer service both at the airport in Germany where we cleared for entry into us and on board. Seats comfortable plane extremely clean, drinks included both alcohol if you wished and food was tasty and hot better than the normal fare offered on flights. Plus by using this route saved about £200 per person.

Thank Susan R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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3,033 - 3,037 of 24,914 reviews

Reviewed 22 May 2018

With Lufthansa you are in good hands. Pilots fly really smoothly, ideal for having a nice flight. Sometimes you can shoot the most exciting fotos from the outside clouds. Service is absolutely friendly, you have as much chances to get a drink as you wish. Comfortable seats, room for stretching out your legs. All this makes flying an extraordinary experience.

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    • Customer service (e.g. attitude, care, helpfulness)
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    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank Fried58
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 May 2018

I have flown Lufthansa, most of the times, while travelling abroad (US, UK, Germany, IL). Have had pretty much an uneventful travel, in the good sense. The flights are clean, staff is well behaved and have seen that they are bang on time, more often than not.

Thank Harish Iyer I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 May 2018

excellent Service, Food Quality AAA, even a light delay was explained and had no big Impact. After Air Berlin went into bankruptcy we don't regret to choose Lufthansa again. The Service on board and check-in process are the best we so far experienced. Unfortunately they don't fly to Duesseldorf/Germany (direct flight from Florida to Duesseldorf). We're travelling with our dog (boxer). Very good how they handle check-in for Dogs. Airport Tampa is not the very best for Walking the dog after Arrival or before departure.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank EmCoast
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 May 2018

Took the cheapest flight with only hand luggage at a cost of £109 return. Planes flying hourly so there are plenty of empty seats to relax on this 90 minute flight. Therefore you do not have to pay extra to get a better seat. Flight before mine left late but mine arrived on schedule in both directions, so pleased with. Choice of a free sandwich and a drink during the flight.

Thank VeryHungryWalker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC