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“Excellent service! ”
Review of Lufthansa


Reviewed 28 May 2018 via mobile

Let me begin by saying that we had a connection in Munich both going and coming back. First, the service provided by the crew in business class as great! They were very attentive and cared about our experience. If you book their business class, I would recommend getting the seats on the left or right sides, NOT the middle. They are angled towards each other in an odd way; it not only limited our foot space but we (my husband and I) kept bumping knees when trying to sleep. The comfort level of the seats was also not comparable to some other airlines we’ve flown in business class on previous trips. Overall, was it worth the money? Sure. Are there better options? Yes. Could this review have been higher if we didn’t get the middle seats? Possibly.

Date of travel: May 2018
    • Customer service
    • Customer service
    • Legroom
    • In-flight Entertainment
    • Value for money
Thank kmc_thebosslady
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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4,229 - 4,233 of 27,810 reviews

Reviewed 28 May 2018

I had a marvelous experience travelling with Lufthansa from Montreal to Rome. Had a 2 hour or so layover in Munich and then flew with Dolomite Airlines from Munich to Rome. The food was excellent and the crew very helpful and friendly. The seats were spacious and comfortable. Coming back to Canada it was Lufthansa from Rome to Munich, then on to Montreal. I would gladly fly with this airline any time.

Date of travel: June 2017
Thank Deborah D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 May 2018

trip from Hamburg to Frankfurt and forward to Dulles / Washington DC, connection flights are ok, economy class to Dulles with limited legroom, premium economy class on the flight back to Frankfurt with more legroom is much more comfortable, food was average, delay on the connection flight back to Hamburg due to flight cancellation later on same day

Date of travel: May 2018
    • Customer service
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
Thank mike_traveller20xx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 May 2018

This was an average flight from Manchester to Munich. The flight was delayed 15min for Lufthansa flight crew. Doubtful that would take place for any paying customer. They made some time in the air however still managed to arrive late in Munich. Flight itself and staff were pleasant.

Date of travel: May 2018
    • Customer service
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
Thank MisterCheeky
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 May 2018

Short flight from Munich to Manchester. As usual, the original plane was changed to another one and the configuration was changed resulting in our original seats being moved back about eight rows. Again, as usual, we were not advised of the plane change by Lufthansa.

Date of travel: May 2018
    • Customer service
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
Thank MisterCheeky
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC