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“WARNING! Online booking includes UNNECESSARY travel insurance (Sept 2019)”
Review of Oman Air


Reviewed 29 September 2019

Sept 2019- Just wanted to warn customers that the booking facility on Omanair.com has started charging an extra OMR6.000 for travel insurance. I got caught out when I used it to book tickets for Bangkok. On the penultimate page before entering your payment details, there are 'Special offers' including travel insurance, reserved seats and access to the business class lounge, etc. Intentionally or otherwise, you CANNOT cancel the insurance cover. So when I made my online payment, my bank alerted me that I had been charged an extra OMR6.000 by an insurance broker in Dubai, NextCareHealth.com. To cancel, you have to e-mail this company within 48h otherwise they will assume that you've accepted their Ts&Cs. This is a very underhand and deceptive ploy that one usually expects from low cost airlines like Ryanair etc. Maybe they've employed ex-Ryanair marketing staff, who knows! I rang the Dubai insurance broker to complain and the lady said that they had received a lot of calls from disgruntled Oman Air customers because of this "technical glitch". A cynic would suggest that for every one annoyed customer there are probably 99 gullible customers who have no idea that they've been conned. You've been warned.

Date of travel: September 2019
    • Customer service
    • Value for money
    • Check-in and boarding
1  Thank P5747UQrichardl
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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748 - 752 of 5,084 reviews

Reviewed 29 September 2019

Great flight to Jakarta from Muscat. It is a relatively long flight, about 7hrs plus The flight started on time. The cabin crew was superb. The food was Ok, as was the in-flight entertainment service. The legroom was not very good, but this is common for many Oman Air flights...The baggage arrived promptly on the belt in Jakarta, no issues at all.

Date of travel: January 2019
    • Seat comfort
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    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
2  Thank flybr
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 29 September 2019

Nice short flight to Maldives from Muscat. The flight started on time. The plane made a one-hr stop in Colombo. Most of the passengers (many Russian tourists) disembarked in Colombo, and then the plane continued to Male, with only a few passengers. The food was Ok, as was the in-flight entertainment service. The legroom was not very good, but this is normal for many Oman Air flights...

Date of travel: January 2019
    • Seat comfort
    • Customer service
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    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
2  Thank flybr
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 29 September 2019

It seems that as yet another cost saving measure Oman Air has instructed its pilots to switch off the passenger AC (at least in the cattle class section) until the aircraft pushes back. This means a 30 min sit on the tarmac often in +40c...not nice. Oman air talks of legendary service. the only thing legendary about this is the number of people complaining and wafting themselves with a magazine to try and cool down. A cost cutting measure that will surely back fire and only drive more passengers onto truly full service airlines. Avoid this airline if traveling economy.

Date of travel: September 2019
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
3  Thank PakMark
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 28 September 2019

We were seated mid plane but by the time the food cart came to us only one choice was available from the 3 choices. I purposely chose mid plane seats as they ran out of choices when we were flying in from Frankfurt to Muscat as we were seated at the back. The steward and stewardess serving us were not even apologetic. They were arrogant and condescending. Since I complained about the food, they did not even offer me a drink. I was totally ignored on subsequent services. The message was "do not complain, if you do we will totally ignore you".

Date of travel: September 2019
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
1  Thank Leona A
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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