We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Airline cancelled one of the flights, applying penalty for booking cancellation”
Review of Oman Air


Reviewed 1 October 2019

I am flying from Singapore to Casablanca. Route is SIN - KUL - MCT - CMN and return by the same route. Oman air cancelled the flights I booked for the leg MCT to CMN and back. Alternate options given were arriving CMN 1 day later, and departing 3 days later. I have visa issued for the exact dates I am travelling, so cannot accept the alternate dates. Further more, I have booked land tours in Morocco for the dates, and changing them costs me, So naturally I want to look for other options to fly since Oman air cancelled the flights I booked. But Oman air says that I have to pay penalty to cancel the booking.,AUD 150 per passenger!! Looks like they are running a fancy robbing business.

Date of travel: October 2019
3  Thank jprabh
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviews (5,086)
Traveller rating
Traveller type
Time of year
Language
  • More languages

742 - 746 of 5,086 reviews

Reviewed 1 October 2019

As oman air is the only direct flight for Lucknow, i preferred it over other flights. Normally i prefer to fly with oman air. This time experience was little different.

Even for a small water request i had to wait for 25-30 minutes. as i had my food in lounge so i just wanted to relax, so i asked for a soft blanket, and a seat cushion. the cabin crew said they dont have seat cushions any more in flights. and regarding blanket she said she will give me, but she never came back.

i didnt feel like even asking her, and preferred to stay back. And i observed similar kind of response to other travellers as well. Although the people traveling in this flight are of low profile, i dont think cabin crew should treat them poorly. they all are valuable customers.

Date of travel: September 2019
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
7  Thank Jitendra P
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 1 October 2019

The welcoming staff were very pleasant and seats were comfortable. Food on board was excellent and so was the selection of in-flight entertainment. Flights were on time and overall service excellent

Date of travel: November 2018
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
Thank r00pal00p
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 1 October 2019

Oman Airlines cancelled one of our flights. We could not take any other flight due to a conference & very tight schedule. The airline is refusing to give us a refund!!! Extremely frustrating communicating with them. They get to keep all our money & still don’t fly the plane. Could be a scam even. This is theft.

Date of travel: October 2019
1  Thank leannemarrbiz2
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 30 September 2019 via mobile

Staff could not do enough to make the flight comfortable. Will definitely use Oman air in the future

Date of travel: June 2019
1  Thank Jujudreamer
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Revenue impacts the experiences featured on this page, learn more.
© 2024 Tripadvisor LLC All rights reserved.

This is the version of our website addressed to speakers of English in United Kingdom. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu.