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“Business class review”
Review of Qantas


Reviewed 19 November 2017

The whole experience was a pleasant one. From being collected from home by the chauffeur service to calmness in the business lounge at T3 Heathrow, strolling to the gate and boarding the plane without waiting to having your every wish looked after on the plane. Qantas have the right configuration of seats ( 2-2-2) with excellent cabin service good food options and felt well looked after.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
1  Thank SteveJB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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5,714 - 5,718 of 13,010 reviews

Reviewed 19 November 2017

We had booked three Frequent Flyer tickets to Dubbo via Sydney. Due to a number of circumstances we missed our scheduled flight. The check in person made very quick rearrangements for change of flights. As I had Qantas Club membership we could spend the time in the Lounges.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
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    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank BigGuyAU
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 November 2017

The flight to Perth was ok, but the return flight . . .no, I will always remember to take my own food in future.
Best thing was there was inflight entertainment by way of ipad, that was the only thing that made flight bearable, but in comparison to a recent Jetstar flight to Melbourne, this flight was luxury, as the Qantas seats are much more comfortable and roomier, for a long flight, Qantas is much better

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
2  Thank LisaQuain
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 November 2017

The service on Qantas seems to be getting worse each flight, ( 12 this year ) I could not get a flight attendant to respond for over an hour when I activated the call button, they would just walk by and ignore it. Also they do not keep their word and refuse to add frequent flyer points earned. I'm very disappointed as Qantas used to be a great
airline with great service.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
5  Thank S4514NVdaniell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 November 2017

Flights to and from Sydney to Melbourne were excellent. Staff most helpful. My wife had a walking stick because of recent surgery, and staff made sure that she didn't have to stand in a long queue to board. There was a hiccup in the online system that made it difficult, before we left Sydney for Melbourne, to select our return seats to Sydney. We had to receive help, as the system just was not working as it should. But eventually it was sorted out. On arriving in Melbourne we had to wait half an hour for our luggage. On the way home at Sydney airport it was the exact opposite. The luggage came in just a few minutes. However, the flights themselves were excellent.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank Maribillrosier
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC