We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Pay attention to upgrade offers!”
Review of SAS


Reviewed 2 weeks ago

SAS calls it's seating Go, GO plus and Business versus the more conventional Coach, Business and First. [Business on SAS is a wrap around reclining sleeper.] Prevalent coach is adequate but crowded, noisy and includes no frills. Buy your meal, entertainment and even soft drinks. OK for short trips, but likely to result in a miserable arrival on long flight. My seat was initially booked in the middle of the coach section of a long transatlantic flight. a situation I dreaded.

As it happened, I was standing beside the counter, when the attendant said they had upgrades available for a fee. Considering that a Plus seat would have doubled my initial airfare coast but a counter upgrade was less than half, I took the offer. The upgrading includes not only a larger seat in a less crowded area but also use of the pre-flight lounge and on the plane all food, drink and internet, items for which you otherwise would have to pay.

While we all want to save on our airfare, consider the quality of your travel as well. For long haul flights an discounted upgrade may well be worth it.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
1  Thank danielle m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a ReviewReviews (5,839)
Traveller rating
Traveller type
Time of year
Language
  • More languages

101 - 105 of 5,839 reviews

Reviewed 2 weeks ago via mobile

We had made a reservation in go economy, but later put in a bid for an upgrade, which was accepted. We were then placed in premium economy 48 hours before take off. There was more legroom, the seats were larger with foot rests, complimentary alcohol, menu choices, priority boarding, and priority baggage handling. We also had access to a private and wonderful lounge in CPH. We found the staff to be efficient, but not overly warm. The food was quite good with several menu choices.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
Thank jauntabout
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 weeks ago

On line check in and bag drop very easy with the SAS App. Very good service. Nice to have free coffee and such an on time service. Nice staff too.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank MatthewHelbert
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 weeks ago

The airline was very efficient and all the staff knew their jobs. On a short flight sometimes the quality falls short, however not on this airline. The food was also of very high quality for a one hour flight. I would highly recommend SAS.

Thank Jeffrey W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 weeks ago

A bad experience as the connecting flight were missed in Copenhagen due to "late incoming flight ". The experience turned worse when there were no flight available the same day and an extremely unhelpful ground staff not able to provide hotel acccomodation- we had todo that ourselves. However the customer claim dept at SAS made a very quick and effective resolution. Apparently some parts are working well.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank mandelmazza
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC