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“Abusive airline”
Review of SATA - Azores Airlines


Reviewed 24 April 2024

Bad information in online checking in and very difficult to fill the information requested make me lost $120 for checking in my luggage...they made it in purpose...Cheape airlines are dusgusting and abusive!!!

Date of travel: April 2024
2  Thank Scenic39627786491
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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42 - 46 of 2,007 reviews

Reviewed 20 April 2024

Worst Airline ever. They overbooked and we had to wait 2 days in Lisbon, they didn't pay anything. No reaction at all. We had to pay for the delay (Hotel, Transport..) and Sata didn't care about anything.

Date of travel: June 2023
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3  Thank Stefan L
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 20 April 2024

We had an overall good experience with this airline. The staff were friendly and helpful, and we had no issues with suitcases being lost or damaged! We were provided a meal & beverages from Toronto-Ponta Delgada, and a snack & beverage from Ponta Delgada-Lisbon. We had some delays (45 mins from Toronto and 20 mins on a return flight to Ponta Delgada). Seats are not very comfortable, and they did not turn on the power or wifi to the outlets for the 6hr portion of the flight - slightly disappointed in this area.

Date of travel: April 2024
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Thank Tesa G
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 18 April 2024

We had a great experience as first time Azores Airlines passengers! Friendly and helpful staff at check in- easy going about our carry on bags- Flights ran on time- we had a stop over at Ponta Delgada Airport - and arrived in Boston 20 minutes ahead of schedule- Plenty of leg room- decent meal served with a cup of wine- Fantastic crew on board- also friendly and helpful. I will certainly use this airline again as their flights from Lisbon were priced competitively, compared to those from other airports that we considered. There was no inflight entertainment but most folks looked like they had downloaded entertainment on their phones or other devices. I was happy to read and snooze.

Date of travel: April 2024
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    • Value for money
    • Check-in and boarding
Thank clcd
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 15 April 2024

We flew economy but in comfort seating at the front of the plane. The plane felt almost new. The flight was on time and the crew were very professional and polite. It was such a nice suprise to be given a free snack box on the short flight, this included a ham and cheese muffin and pack of Azorean cookies. Free drinks were also provided. The comfort seating was by far the best European business class seat on the market, so much better than BA and TAP. Overall, very impressed!

Date of travel: April 2024
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
Thank Daniel V
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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