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“Waited at the Gate”
Review of Southwest Airlines


Reviewed 27 June 2018

A long flight from Boston via Houston to Jacksonville was made even worse when Southwest decided to hold the flight in Houston to Boston at the gate in order to wait for a late flight that had 4 passengers on it. No one has even waited for me if my flight was late and in this case, Southwest held a packed aircraft for 4 people making the flight to Jacksonville 30 minutes late. Jacksonville baggage claim was also extremely slow.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank Bob E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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6,157 - 6,161 of 30,739 reviews

Reviewed 27 June 2018

Any flight with no problems is as good as it gets these days. Southwest is usually the most reliable in this area. The seats are getting smaller and smaller though.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank SuzC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 June 2018

We took a chance and booked SWA in advance after years of flying another airline. The flight from ELP - PHX had been consistently running late, and as usual, it was over 30 minutes late leaving and nobody seemed to care. We got to Phoenix and rushed over to our gate to fly to Orange County, CA, and the plane was also late. The gate agent even said, "we are supposed to start the boarding process in 15 minutes, but you know that's not going to happen." This seems to be the overall attitude of SWA now days. We were so displeased, we cancelled our return flight and flew another airline, and departed and arrived early. Not a fan of SWA any more...

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank RipF3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 June 2018

We fly Southwest quite often not just because they have good airfares. Their flight crews are always pleasant, good customer service and no extra fees for bags. That said, they do not have many, if any, direct flights out of Jacksonville to Boston and their flights are usually completely full making you feel like cattle being herded into a cattle car. Flying has become an inconvenience today and while Southwest makes you feel welcome the time spent at airports because of layovers, the waiting, the cattle car feel, people who board before you trying to save seats, seats that are not great if you are 6'4", slow baggage claim operations and other things add up to make flying an unpleasant experience today.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank Bob E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 June 2018

I love that SW offers a choice of prices in any given month. That they don't charge for baggage. The staff is very friendly. Also they allow you to change your flight with no extra fees.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank F8508JJkaren
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC