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“Up Up and Away”
Review of Southwest Airlines


Reviewed 9 November 2018

Flew from Kansas City, Mo to Cabo San Lucas BCS via John Wayne airport (Santa Anna, Ca.) and returned via San Diego to KC, Mo.
The Flights were fully loaded. The personal space was tight, but I knew it would be. Not a real issue we were flying from point A to B to C and the max was a couple of hours with a layover in Santa Anna which is a very nice terminal since I was there last.
Could have taken a more direct route, but I screwed up when booking and I need a flight that I could book 7 tickets on.
Met several friendly and interesting people.
The Flight Attendants were, as usual, friendly and attentive as usual for those that need the attention.
I Fly SWA is the airlines catch phrase and it is mine as well. We have flown SWA to Costa Rica, Cabo, Mexico proper, Porto Rico and pretty much all over the USA. Their fairs are reasonable, we are always treated great.
I strongly recommend SWA to all.
HINT: Flying out of Cabo San Lucas, get to the airport early! We were there 2 hours before the flight departure which worked out to having only a short wait to board. Incidentally no jet way had to take a shuttle bus to the plane out on the tarmac.

Date of travel: October 2018
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
Thank Gary B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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15,061 - 15,065 of 45,593 reviews

Reviewed 9 November 2018

You pretty much know what to expect from Southwest - pretty cheap fares and not many frills. We paid to be in Group A, which boards first and has first dibs on the overhead compartments. The return flight was completely full and so the extra twenty bucks was worth the price. Checked bags are free on SWA, and we had one of those, too.

Date of travel: October 2018
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
Thank HalH344
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 9 November 2018

Our departure and arrival were on time. The seating was comfortable and legroom adequate. Staff was polite and pleasant. Love the little flying cookies ! My only issue during the flight was observing flight attendants holding beverage glasses with fingertips on the rim of the glass where people would be drinking. Yikes ! This is an issue that could be easily remedied with a little reminder from management.

Date of travel: October 2018
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • Value for money
Thank Carol W
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 9 November 2018

Southwest is consistent. Same great fares, and I have never had a delayed flight with them. Staff is always friendly and they always keep you updated at the gate.

Date of travel: October 2018
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
1  Thank Marjorie S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 9 November 2018

The flight was comfortable. Checked in online 24 hours prior to the flight. No problems. Staff is always very welcoming. Even arrived half an hour earlier than scheduled!

Date of travel: October 2018
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
Thank C H
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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