The ease of use was excellent. Check-in and boarding were some of the best experiences. My frustration is with the cost of carry on luggage. I also felt the trip was extremely loud during takeoff and landing. I don't remember the luggage carriers above us rattling as badly on any other flight. Turbulence was rough on the trip back but that was not the fault of the airline. The flight crew was amazing. I watched the care they gave to two different moms traveling with children alone and was very impressed.