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“Correct flight conditions but a really poor catering service”
Review of United Airlines


Reviewed 21 June 2018

I recently booked a flight on Lufthansa to the USA via Frankfurt (Germany) but the flight has been operated by United. The service was ok, the room fo the legs too BUT the food was really awful. I never experienced something like that (and both for dinner and breakfast if we can call it like that).

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    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank ecarpentier
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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6,471 - 6,475 of 34,605 reviews

Reviewed 21 June 2018

I am a United loyal customer. I love flying united and try to avoid flying any other airlines. I love the staff and the flight options.

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Thank Cathy S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 June 2018

There was nothing unusual about this flight, good or bad. Like most flights today, the trip was overbooked, leading to earnest solicitations for volunteers to "take a later flight and we'll get you home tonight." Later, that changed to "we'll put you up in hotel," presumably because somebody just found out that there was no later flight. Boarding was, as usual, rather hectic after they got to Group 3, because there was no longer any overhead space. Departure was delayed by 30 minutes while we "waited on some passengers from Key West," but we arrived in Denver "on time" because it was scheduled for 4 hours and 37 minutes, when it actually takes less than four hours to fly the route. This is done to help "on time" arrival statistics. The flight attendants were, as usual, distant and borderline unfriendly, particularly if someone asked them to actually do something. In other words, a typical flight on the wrong side of the curtain.

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    • Customer service (e.g. attitude, care, helpfulness)
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    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
1  Thank TBearden
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 June 2018

My family of 4 adults flew Basic Economy and although we didn't all sit together, it wasn't a problem for us. I was concerned about no carry-on, but each of us brought a backpack on the plane that fit beneath our seat and had no issues. On our flight home, they generously allowed us to sit in regular Economy seats (upgrade) because there were seats available.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
Thank xc42018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 June 2018 via mobile

Our flight from Indianapolis was great. We were right on time leaving and a little early arriving in Denver. Flight crew was wonderful.

Thank Shireman B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC