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“Terrible first class service”
Review of United Airlines


Reviewed 16 April 2024

We fly often but not on United. We paid full price for first class (dollars, not points or upgrades). The senior attendant had an attitude from the moment we boarded. We were in 1A & 1B, so we needed to put our backpacks in the overhead bin before takeoff. My husband and I are seniors and were very tired from our wonderful vacation. My husband asked the senior attendant to put the backpacks in the overhead. Her response was "You want ME to put it up there?! She was very curt and returned to the galley. My husband placed the backpacks (which were small and light) in the overhead. During the rest of the flight, the service was subpar. I did tell the attendant that she may need to work on her customer service skills. We will avoid United if at all possible.

Date of travel: April 2024
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
1  Thank Jayel57
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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211 - 215 of 55,072 reviews

Reviewed 16 April 2024

I will never fly united again. The return portion of my flight was canceled with no notification. I was left stranded at the airport and had to repurchase the same ticket that was cancelled. The customer service rep told me to request a refund and book another ticket at my own expense. The refund request was later denied. Save your money and time, book with a company that cares about their customers.

Date of travel: April 2024
1  Thank matti h
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 16 April 2024

Terrible company. Stay away. They cancel flights for no reason and provide poor to none assistance. The staff at EWR is rude and provide misleading information. In flight service is poor, late and full of unfriendly staff. You are better of with other companies

Date of travel: April 2024
1  Thank Rodrigo A
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 16 April 2024

April 15 and April 16. Missed connection in San Francisco do to our flight from Chicago was an hour and half late (mechanical issues) there was multi people on this flight that also missed this connection, but the connection flight they wouldn't hold..its frustrating when they make you an hour and half late but won't hold a flight for 20 mintues maybe 30 mintues for you to make the connection, then the comp is laughable 15.00 per person for meals (most meals are 20 plus) and a comp for hotel not to memtion the time we have lost for all the inconvenience.... they want your business but they are not worth the head aches, to top it off the replacement flight for the next day was also delayed just adds to the frustration

Date of travel: April 2024
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
Thank Tammy L
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 16 April 2024

For a 5 hour flight, you have to use your own devices. No headphones so you can listen to other people's devices. So cramped, can't cross legs. Staff was short, unfriendly

Date of travel: April 2024
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
Thank Krandhawa786
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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