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“Rip Off”
Review of United Airlines


Reviewed 18 April 2024

Paid for a Premium Seat but was the last to board in Group 5. While passengers with regular seats boarded in Zones 2,3 & 4 with their carry-on. I had to get my carry-on checked in. Total BS. Don’t pay for the extra Premium Economy to get subpar service.

Date of travel: April 2024
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
Thank Ray Z
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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203 - 207 of 55,072 reviews

Reviewed 18 April 2024

4 flights... In 4 days. The four flights were delayed by 30 mins... 1 hour. In two flights we had to wait 1 hour on board with the plane completely stopped.
Bad experience.

Date of travel: April 2024
Thank Marco L
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 18 April 2024

About a $700 last minute ticket from Boston to Pensacola because my mom was in the icu. Plane was full so they took my bag at the gate promising me it would be in Pensacola. It wasn't. It's been 7 days they want me to leave the ICU to go file a police report. Who am I filng a police report against? I watched every bag come off that carousel nobody stole it. This is United's responsibility. They have not offered me a refund they have not done anything about my lost luggage I don't even have the money to get back home because I had to buy all new clothes. I will never fly this airline again and plan to fill out a complaint with the department of transportation and the FAA. Their stance on the situation is that they took my bag they made a horrible trip even worse, now I can't even afford to get back home. And they won't do anything unless I go down and fill out a police report and leave my mother alone at the hospital. Yes United sure I'll go out of my way for you when you don't care anything about my situation or what you did. And should be ashamed of yourselves. I don't even care about the bag anymore I just want a refund on my ticket. And you denied that refund because apparently this wasn't inconvenient enough. This is why I stick with Delta

Date of travel: April 2024
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
1  Thank M8682OJmichaelc
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 18 April 2024

Flight was delayed by 3 hours, constant issues happening - the computer was down, the plane was broken so they had to get a whole new plane, then once we were relieved to finally be in the plane they delayed it once again for 40 mins. Would never recommend this airline to anyone. I never leave bad reviews but this was truly an AWFUL experience.

Date of travel: March 2024
Thank Heloise H
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 17 April 2024

Delayed for hours, over and over. Nobody knew how to handle all these people. At one point I was told we will put you guys on different flights the next few days.
I will never fly united again.

Date of travel: April 2024
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
Thank jila K
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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