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“never fly with this airline”
Review of United Airlines


Reviewed 2 weeks ago

Terrible service, less legroom, less isle space, smaller bathrooms, bad bad experience, will never fly with this airline again

Date of travel: May 2024
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
Thank Najib T
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviews (55,147)
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98 - 102 of 55,147 reviews

Reviewed 2 weeks ago

Traveling is already stressful as is. The United Airlines check-in reps and manager's attitude were very unprofessional and completely vial. Prepare to be treated as garbage. They will make you feel your vacation is for nothing. We will never fly with United from HNL ever again. Disgusted!

Date of travel: May 2024
1  Thank Savannah C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 2 weeks ago

We waited 2 hrs inside the plane and then they cancelled the flight , had to wait at the airport from 9:30 PM To 4:00 pm the next day. They just offered a voucher for a taxi and the only taxi accepting the voucher wasn't available. Worst experience ever.

Date of travel: May 2024
1  Thank Wander00257423497
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 2 weeks ago

United = greed before safety.
You'll sell an exit row to a fraol 99 year old lady that can't help in an emergency for MONEY. A person small enough to not need that room. And deny offering it free to a first responder that could actually help people. Why not have a program in which a first responder would utilize that seat.

Date of travel: May 2024
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
1  Thank DayTrip25142115085
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 2 weeks ago

I went for a camping trip with a friend. Direct flight. United lost my bags. I finally received my bag yesterday (three weeks later) and freeze dried food for camping was missing. When I called to ask about that and other stolen items, they came back after 20 minutes and told me they removed the food because it was perishable but wouldn't reimburse me. They never got to the other stolen items (pillow, leatherman, sleeping pad). I've spent over 30 hours on hold with United. Their systems (baggage, customer service) don't speak to one another. They have refused most of my expenses. Customer care is online only, no phone number. This airline has gone from being one of the best to the absolute worst. And I live in their corporate HQ, Houston.

Date of travel: May 2024
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • Value for money
    • Check-in and boarding
Thank williamlW5538FL
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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