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“United Airlines is horrible!”
Review of United Airlines


Reviewed 3 weeks ago

I will never use United Airlines again if I can help it. This flight was for my brother who traveled from Fort Wayne, IN to Knoxville, TN. He ended up being stuck in FWA for nearly 11 hours because of continuous delays, and was offered little to know explanation for the reason it kept being delayed. He was eventually told it was due to "mechanical issues" but was told nothing further as for a real timeline, thus causing him to miss a possible re-booking on a new flight. He was given ONE $15 meal voucher for his time in the airport.

When he eventually did get to fly to his layover in Chicago (ORD) he missed his new flight (which had been transferred to American Airlines) and was unable to fly in to Knoxville that night, due to arriving 10 MINUTES before that flight took off. He was then pointed to the United help desk which ended up being virtual. I had to then call the United help center and spoke to a woman who was very difficult to speak with. She would cut me off, said she could not hear me (even though I had full signal), and would leave long pauses in between my explanation of things, only to ask for me to say it all again. I had to repeat myself multiple times and after everything, she said it was not their responsibility to put him up in a a hotel room as the issues were "outside of their control". I began to try and tell her how ridiculous this was and after another long pause she hung up on me.

I ended up putting him in a hotel room myself (an almost $500 cost), and to top it all off, his 7:30 am flight got delayed multiple times and he ended up not leaving until almost 2:30pm.

The customer service was terrible, there was no compensation, and overall United Airlines was a terrible experience for both my little brother and I. They offered no help and I will never recommend them to anyone who is looking for a half-way decent flying experience.

Date of travel: May 2024
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Value for money
    • Check-in and boarding
1  Thank Nole B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviews (55,161)
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106 - 110 of 55,161 reviews

Reviewed 3 weeks ago

terrible flight got delayed 6 times before i got to get on makes no sense (waiting on crew) what is the crew doing wasted hours of my time for an hour worth of flight time there is no reason on why they should be waiting on the crew they should be ready when they give us the boarding time idk how and why this is any reason to delay a flight

Date of travel: May 2024
1  Thank Bailout D
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 3 weeks ago

Poor website with no guarantee for client. Even afer booking and receiving Booking code and seat confirmation they cancel the ticket.

Date of travel: May 2024
Thank simonbK1140CS
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 3 weeks ago

Terrible service, less legroom, less isle space, smaller bathrooms, bad bad experience, will never fly with this airline again

Date of travel: May 2024
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
Thank Najib T
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 3 weeks ago

Traveling is already stressful as is. The United Airlines check-in reps and manager's attitude were very unprofessional and completely vial. Prepare to be treated as garbage. They will make you feel your vacation is for nothing. We will never fly with United from HNL ever again. Disgusted!

Date of travel: May 2024
1  Thank Savannah C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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