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“Business Class flight”
Review of Vietnam Airlines


Reviewed 21 October 2017

This was the first time flying business class and to be honest we were expecting a little bit more class than what it actually had. The flat beds were a bonus of course but the layout is a little strange and my husband and I had to actually request that we were seated next to each other on every occasion. (We had a lay over in Vietnam for one night, and then flew business class with Air Asia on to France). The staff had very limited English which led to a few miscommunications, I honestly thought for the money we paid, we should have at least been able to communicate properly with the staff). Having said that the staff were friendly and not bothersome at all. You did have to buzz if you wanted an extra drink or something, they did not routinely walk around offering anything. The meals were very good, although they ran out of things sometimes so there were limited options available at times. Again, I thought for what we paid we would have had more menu options. Overall, if you only want to fly business class so that you can lie down then you will be happy, If you want extras, maybe not so. Limited movie choices (most of them in Vietnamese) with only 2 recent movies made for a pretty long flight,

Thank naomiedwards2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 19 October 2017 via mobile

I had the option of booking the other airline serving this route which I think was vietjet..it was much cheaper than Vietnam airlines but from reviews I read I opted for this airline and was so glad I did because whilst sitting at both Hanoi and saigon airport I heard on more than one occasion flights cancelled or delayed for viejet..

The check in counter staff ..the airhostesses were all very pleasant just like the rest of Vietnam people..such friendly people. I was surprised that we got meal on a 2 hours flight ..this was a pleasant surprise. What impressed me was ....well scared me a bit too ..was when I looked out the window and saw the entire sky deep blue everything was blue and a minute before it was normal when I looked outside. I called the air stwrd and asked what was happening and then he said the airplane has built in sun and heat shade in the windows as their isn't a pull down shade... I have been on over 20 different airlines and have never seen such...really cool.. then he showed me the button by the window to press if I want the light back in the plane.. when pressed the window was no longer blue and in came the brightness of the sun.. cool technology Vietnam airlines.

The flight was on time ...Smooth and very enjoyable. Would definitely fly with you and recommend also.

    • Seat comfort
    • Legroom
    • Value for money
Thank Coryy20
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 October 2017

We have flown from Sydney to Frankfurt and return with Vietnam Airlines. The planes, seats, staff and food is good.

However, the Lotus Lounge food in Saigon is terrible. The food that should be hot is cold and things like drinks, yoghurts etc are warm! The range of food is the worst we have seen in any Business Class lounge. Vietnam Airlines need to address this situation if they want to attract more customers

1  Thank nlhAustralia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 October 2017

I've actually flown on Vietnam airlines a number of times and in fact their codeshare with Cathy is what led to me using Cathy for my overseas flights. Vietnam airlines are quite clean, very efficient, staffed well and the service is excellent. The cost to fly on them is good too. i'v flown them back and forth from Hong Kong to SGN/HAN and in country; to Phu Bai (Hue), Danang, Qui Nhon, Pleiku, etc. I would strongly recommend Vietnam airlines to any one. Their first/business section is nice as well although for the short flights is really configured about the same as most small regional airlines, A 320/A 321.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
1  Thank Grantman66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 October 2017

was very pleasantly surprised by Vietnam Airlines - travelling with a tour group & use of local airlines can be hit & miss. Vietnam airlines my best experience yt - comfortable spacious seats (for economy) Good in flight entertainment, pleasant crew, average food but helpful to provide snacks etc - would definitely travel with them again

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
1  Thank AgerKJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC