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“Great service.”
Review of Vietnam Airlines


Reviewed 3 weeks ago via mobile

On the 4th of June I look the direct flight from Heathrow to Ho Chi Minh City. All in all it was a great effortless flight. Although the inflight entertainment wasn’t great, there was a selection of films but only 2 or 3 new ones.
They ran out of on of the second meals too which wasn’t great.

The staff though as second to none, they’ll go out their way to do what they can.

Thank Keeping it R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 3 weeks ago

I have always flied Vietnam Airlines during my annual visits to Vietnam, and have not looked back since.

Bottom line: VN is a 4-star airline, and its ease of booking, seats, meals and service as a whole shows as such.

Staff are as always gentle and helpful. Its booking website used to be faulty, but have improved a great deal in the last year. I don't have a great deal of experience flying with other companies, but I think its 30kg luggage allowance given its medium-low ticket pricing is impressive.

Downside: inflight refreshments and entertainment can do with more options, but these are minor complaints for a budget traveler like me.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank magicscarf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 weeks ago

Terrible, terrible experience with Vietnam Airlines.
Our flight to Ho Chi Minh City was scheduled to leave Melbourne on a Monday at 10:35AM. Around 10AM we were notified that their was a technical problem with the aircraft and that the engineers were working on the issue. Almost ever hour or so for the next 6 hours a similar announcement was made that they were working on the issue and hopefully would be able to board shortly. All that was given to us during this time was a $14 meal/drink voucher that could not even cover the price of one meal in the terminal. Eventually they informed us that the flight would be cancelled and that we would have to collect our baggage, go home and wait for a text that would tell us our new flight time for the following day. We received that text at 10PM that night saying our flight would be 6PM the following day, however after arriving at the airport yet again they informed us that the plane was not yet fixed and that they would attempt to put us on a flight the following afternoon. Poor, poor communication with customers and absolutely no care whatsoever!! Never heard of a flight being delayed for more than 48 hours with absolutely no compensation or alternate arrangements made for customers!!

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank sidneydavies2018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 weeks ago

fresh meal on air, convenient wc, friendly staff, comfortable air plan, experienced pilot, accurate departure and landing time

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank Hung N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 weeks ago

We are loving Vietnam Airlines, very happy with the service. Such friendly staff, each flight has been on time, food on International flight very good and nice cold drinks on domestic flights. Staff beautifully dressed, neat and tidy and always willing to help. Areas in the airports are clean as are the planes. They could clear our food trays away a bit quicker as they did sit there a long time after each meal on our International flight, but service was good if you needed anything extra.

Thank anniewaters
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC