We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Heathrow to JFK”
Review of Virgin Atlantic Airways


Reviewed 22 November 2017 via mobile

Brilliant service, lovely food and plenty of drinks. The entertainment was good with up to date movies and programmes.
On the way home it was a different plane and the leg room was amazing.
Would defiantly fly with Virgin again for cost and comfort.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
1  Thank RichardsFran
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a ReviewReviews (9,730)
Traveller rating
Traveller type
Time of year
Language
  • More languages

4,000 - 4,004 of 9,730 reviews

Reviewed 22 November 2017

I really loathe this code-sharing stuff. Delta has figured out a way to profit off of other airlines with minimal staffing investments and utilizing planes. As a result, a code share flight on Virgin Altantic was a mess. Trying to get wheelchairs for my 82 year old parents on their final flight from Seattle to London and of course, back from Heathrow to Seattle was a nightmare. No matter the previous phone calls, double checking, confirmations, even walking up to check in luggage gate, you name it, their 'yes, we have you down, no problem, we will take care of it,' only to have bold-face lie and wheelchair assistance was nowhere to be found. If you can't offer it, take it off your website. That plain and simple.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank Rodpo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 November 2017

very bad service received from airline staff and there management someone call Craig Kreeger, Chief Executive he response via email very disappointed with his reply.
***NO ONE IN VIRGIN ATLANTIC HAVE ANY RESPONSIBLE PERSON***
be safe don't book your holiday with this airline if you have any problem with them no one solve that.

Reference VSCR-00095284

    • Customer service (e.g. attitude, care, helpfulness)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank Hajra s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 November 2017

I've flown several airlines and I would put Virgin Atlantic at the top of my list. I was in Upper Class and the service was superb. The food was also excellent, it tasted much more like restaurant food than the typical food you get from an airline. The flight attendants were all super friendly and continually checked on the passengers.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
2  Thank R3770WEanthonyf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 November 2017

We were not really looking forward to the 11 hr flight (12 hrs return) but we were pleasantly surprised. The flights were both on time and the service first class. Complimentary drinks and very good meals together with comfortable seats made a long journey bearable . The entertainment by way of excellent TV shows and new release films meant time literally flew by. First time with Virgin and will definitely be using them again.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
2  Thank lespowell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC