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“Jackie Andrews is a star”
Review of Virgin Atlantic Airways


Reviewed 14 April 2024

Got to airport and because I have a new passport my esta for entry to USA was null and void, UK passport office could attach a circular to new applications explaining the fact!! Jackie Andrews in customer services was brilliant. She explained by predicament , helped with applying for new esta and although I missed my original flight she booked me on the next available flight. She made a stressful situation tolerable with her professional and calm manner. Jackie Andrews is a credit to herself and Virgin Airlines. Thank you so much.

Date of travel: April 2024
Thank H7913ZCpaulo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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64 - 68 of 16,159 reviews

Reviewed 14 April 2024

After putting in a bid to upgrade for 2 people, a few days layer we received an email advising we had been outbid, so suggest we up our bid, we did & of course got our upgrade, only to find on boarding virgin airline we were no seated together, although hostesses were very helpful there was no way we could be seated adjacent to each other.this bidding system is a complete farse,don't be tempted to try it after all you have to pay for everyone in your booking & seats are allocated at check-in only. Virgin has gone down in our estimation, the premium cabin is certainly not worth the extra expense. & no-one really cares in customer service. Shall be flying with another airline next time. Virgin should take note as there is a lot of ill feeling on this site.

Date of travel: March 2024
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1  Thank porchaYorkshire
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 12 April 2024

Fantastic experience on a 21 day old plane - "Wendy Darling." The plane is very new that everything was extremely fresh and shiny - the entertainment screen was very responsive and a great size with lots of options for movies and tv. The meals we had were pre-ordered and were excellent - piping hot and fresh and a decent portion size. We also loved the pre departure welcome drink and the fact that we had priority baggage which meant we could check in earlier than economy class. The crew were excellent - friendly, professional and courteous. I also loved the fact that there was a tailcam on this aircraft which was great to watch during take off and landing. Ample room in the seat area and charging points for headphones and phones etc. I would defo recommend bringing your own noise cancelling headphones as the ones offered are not noise cancelling.

Date of travel: April 2024
    • Seat comfort
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    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
Thank helenhC6039SD
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 12 April 2024

Called the Customer Service desk today and the experience was absolutely amazing! There was no hold waiting time at all and I got through to the loveliest guy called Gareth who was incredibly friendly, answered all of my questions in depth and helped me set up my Flying Club with my flights even though there were issues on the site! Absolutely fantastic customer service going above and beyond! Thank you Gareth :)

Date of travel: April 2024
Thank Ben K
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 10 April 2024

Booked online with Virgin, dlew out to orlando on Delta, they were great, good planes, good staff, food was good.

on way home direct with Virgin, the plane app said it was a new plane, it didnt feel like it. 7 in the party spread over different rows.

3 of us had faulty screens, staff were attentive to listen but never came back with any results.

2 of us had mic issues, staff said they would talk to the flight staff manager, they never came back.

ran out of hot chocolate halfway through pouring, said they will come back, never did.

plane felt a bit cheap and staff were nice,m but just didnt seem to care.

it was the complete opposite of what we expected a dickie branson experience to be to be honest,

very dissapointing.

on the plus, the food was good, Chicken masala and then breakfast muffin.

all in all, a very laclusture performance.

Date of travel: April 2024
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
2  Thank Jamie S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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