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“Absolutely horrible experience, very rude counter people will go to ridiculous measures to try and ruin your checkin.”
Review of Volaris


Reviewed 3 weeks ago

Absolutely horrible experience, very rude counter people that will go to ridiculous extremes to try and ruin your check in. I purchased their instrument carry on fee prior to my trip and when I got there they said I had to purchase a seat for my guitar. Standard case with standard soft case measurements and they measure it twice to try and say it was too big and I would be charged extra. I had to show them how to use a tape measure. Cheap flights to mexico yes, and their customer service counter people definitely reflect the discounted ticket price.

Do NOT fly Volaris.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank Bishop B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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32 - 36 of 2,768 reviews

Reviewed 3 weeks ago via mobile

I have flown several times out of Mexico City, but This is our first flight with volaris. What a cluster & they charge for everything. I needed to bring my child’s car seat, an extra $40. I can understand charging for bags, but a car seat & diaper bag?
Then they told us to go to sala B. When we got there, nobody was there. We had to wait 20 minutes for someone to show up to tell us to go to the specific gate. When we got there, we had to walk down the stairs (with a stroller, a baby, a diaper bag & a carry on) to get on a bus. Then we were transported to the plane, where we had to walk up the stairs with all those items (minus the stroller).
Then onboard, they offer complimentary water if you want anything else, you guessed it, another charge

Thank Sheyenne C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 weeks ago

Being a frequent Southwest flyer, I'm used to flights being on time and crews that know their stuff, I fly to and from Tijuana at least twice a year, and I would not fly any other airline, as someone else has said Volaris is the Southwest of Mexico.
Buying flights & CBX tickets online is quite simple (and the Cross Border Express bridge saves you from spending up to three hours waiting to cross the border, but if you are spending 5 days or more in Mexico, I would recommend parking at any of the Sand Diego Airport parking lots and taking Uber or Lyft to CBX, trust me you would will save money, and your car will be safer), back to Volaris, their planes are clean, their crews are very professional, including Pilots, landings are super smooth. Volaris prides itself for being the most "on time" Airline in Mexico, I don't know about that not having flown any other Airline since Volaris started flying,but I know that if there is a long delay for your flight you get credit automatically for your next flight, that is good customer service, and I have twice benefited from it. So, if you are going to Mexico, and Volaris has flights from your nearest Airport, Fly Volaris!

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank A C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 weeks ago

This is the only direct flight from Austin to Guadalajara. Volaris is a low cost airline that charges extra for a number of things. All in all a good and uneventful flight that we've taken many times.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank LostInSpace
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 weeks ago

This was our third flight on Volaris, and they continue to amaze me with their aircraft adn service. The entire crew is young, well dressed, polite, and professional, and put our domestic flight crews to shame with their casual dress and joking during flight briefings. All of our flights have been on time, comfortable, and the aircraft are kept in tip top condition when it comes to maintenance and cleanliness. Their prices are beyond reasonable, and the new CBX near the boarder makes flying from Tijuana a breeze!

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank Eurojet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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