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“Business trip”
Review of Volaris


Reviewed 22 June 2018

Unfortunately it is an airline where you have to pay extra for absolutellly everything, They flight was not punctual, we were two hours late.

Thank isabelmorfin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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214 - 218 of 3,499 reviews

Reviewed 22 June 2018 via mobile

My goal for this flight was to bring my cat and my friends’ cats to the United States from Mazatlan, Mexico. We were three women flying three street cats from Centro Historico, the Baseball Stadium neighborhood & a veterinarian’s office. We coordinated the mission with Mazatlan Animal Rescue of street dogs & homeless cats which is staffed by Canadians, Americans & Mazatlecos.

Anyway, the mission was successful with Border & airline security being very respectful & helpful.
The cats survived being in the luggage storage area of the plane. The flight was on time with no drama.

Flight attendants served passengers snacks before mid-flight. Note that snacks & soft drinks have to be paid in pesos because we are still in Mexico during the two hour 20 minute travel. The flight attendants were very professional & friendly. Some of them spoke English. I appreciated that.

I rate this flight excellent & would definitely take this mid-day flight again & recommend it to friends.

1  Thank VerandaKitty
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 June 2018

We normally use this airline to get from one part of Mexico to the other. Beware of their phone numbers; one of their phone numbers used to be Volaris but it is now an "travel agency" that books the flights and their bookings are non-refundable with the inability to cancel yet they don't tell you that until you figure out they charged you $100 to book their non-refundable flight from a phone number that used to belong to Volaris. The phone number that used to belong to Volaris but is now this 'travel agency' that does the booking gis 1 866 988 3527. I don't know how many other telephone numbers have been turned over to companies like this. Beware of the number you call, we will be booking online from now on and likely look into a different airline from now on.

Thank Marinamarina D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 June 2018

This airline is not as good as when they started, yes it's cheap but they cancell flights very often and try to give u a poor compensations, the call center is rude.

Thank Jesus_Borges_01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 June 2018

It was cheap and on time but don't expect much more. There was no charge for a single bag and gates aren't announced until an hour before flight

Thank Dubpack
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC