Our travel agent in Australia booked our Florence to Barcelona sector on Vueling Airlines and paid the ridiculous price for the Excellence Fare - which never eventuated.
An airline with more scams than a Las Vegas card player!
We arrived to check in at 6:00PM to be told that the flight was over booked and that we would most likely be staying over night (at their expense) and then fly to Barcelona via Paris the next day. Hmm - thought it sounded weird - but they were simply "conditioning" us.
So we were issued with "temporary" boarding passes so we could go through to departures and await our fate as to whether we would actually fly out that night or not(????)
So we waited and after several announcements in Italian & Spanish (I think???) we enquired to find that yes we can fly; but we are all boarding a bus that will take us to Pisar - about an hour away.
So at around 10:00PM we board a bus at the flight boarding gate and head for the 60 klm trip to Pisar airport where each of the 3 buses goes through an airport check, with officials with braid and funny hats wandering around the exterior of the bus looking serious and official as only border and customs officers can!
On the way over in the bus, a local traveller advises us that he had arrived from Barcelona the day before and landed in Pisar because of the high winds at Florence airport. The high winds were this night's excuse as well!
For the record there was no wind on either day in Florence. Vueling obviously have a cheaper turn around at Pisar airport but keep selling the Florence service.
Finally we all get on board and get crammed into the smallest seating space that I have experienced in 40 years travelling Asia and the Pacific.
The seats are so tight that where the tray top adjoins the seat in front of you, the bottom segment is cut away so your knees can "fit" into the seat in front of you!
We are small people - I have no idea how a large person could fly on these planes.
So finally at around 11:30 we take off and head for Barcelona. Now as there was "air turbulence" there was NO in flight service; but while they couldn't perform that duty - they could SELL you food and drinks!
So our "excellence" package found us in row 15 - no priority boarding, no decent seat - nowhere to put your bags and you had to buy a drink of water while cuddling our hand luggage!
So we arrived in Barcelona after 1:00AM in the morning - pretty much worse for wear.
Vueling Airlines clearly do not give a dam about their customers - nor do they care in any way at all. A complete rip-off as far as I am concerned - they should not be supported in any way - I would avoid them at all costs!