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“Rude Staff”
Review of Vueling Airlines


Reviewed 17 June 2019

Staff is very rude. And they have no idea of what customer service is. No wifi, no onboard entertainment. But everything could be handled if you have a good experience. That didn't happen with the aggressive staff. I've also flown from Madrid to Barcelona with the same airlines and apparently, it's a trend to be unfriendly, on the ground and on board.

Date of travel: May 2019
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
2  Thank Nada J
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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3,609 - 3,613 of 31,587 reviews

Reviewed 17 June 2019

I paid for cancellation insurance.. thinking it would be easy just to cancel as get my money back. Only to find it is a battle to get my refund and flight cancelled. I booked a later flight with vueling as I wanted to extend my stay. Staff I spoke to was very patronizing and rude and not helpful in anyway. I am now €133.61 out of pocket. Would not recommend to anyone.

Date of travel: June 2019
1  Thank Summer B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 17 June 2019

Flight cancelled. Abysmal service on the ground (we had to stand one one hour in the queue to get any information). Afterwards, refusal to refund in compliance with European law. Clearly they count on customers not having the time, energy or money to pursue them legally for what is not a large amount compared to the costs.

Date of travel: June 2019
    • Seat comfort
1  Thank thoughtfuldiner
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 17 June 2019

All in all really : you will survive but I dont know if there are worse. Maybe Ryan Air ?When you are taller then 1.80 its very uncomfortable and you are encrated . The catering is astonishing bad : I ordered a canned tomato juice ..on the picture a normal can like a can of beer ..but reality : size of a matchbox..2 euro 60 ..no rearing stick . Because for I guess 180 passengers they have only one trolley on the aisle (!). I waited one and a half hour ( I had seat 31) before my tiny little tomato arrived :)) My ticket not really cheap: 220 v.v. so expect little more service for that pricing
I dont know why people give entertainment sometimes two stars because there is simply nothing :))..
To put it shortly : if possible never again.

Date of travel: June 2019
    • Seat comfort
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
1  Thank harald83
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 16 June 2019

Easy to book and helpful customer service. Quick to board and perfectly comfortable.

Didn't pay for a seat and no problem.

Date of travel: June 2019
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • Value for money
    • Check-in and boarding
2  Thank Janet W
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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