We flew from London to Toronto on Thursday and had a wonderful experience with WestJet from start to finish.
We were actually departing for our honeymoon and I had enquired as to whether or not there was any possibility of an upgrade when we checked in. We were informed that it was a very busy flight and that this would not be possible unless we paid. We understood and didn't think anything else of it.
Once we arrived at the passport check before boarding the flight, the lady who checked our passports clearly recognised our name and informed us that they had some good news for us; two people had not checked in for their flight and therefore they were able to offer us an upgrade to thank us for choosing WestJet to fly for our honeymoon. We were elated!
Really, really good domestic airline - the Premium Economy seats are big, with extendable foot rests and reclining chairs. You get a tablet to watch movies on, as well as play games, with lots of available options for entertainment (albeit LESS options than the big international airlines).
The food was absolutely brilliant. Really, really fresh and yummy, the best I have had on a flight (including Emirates!).
But what really made it for us was the service. The flight attendants could not do more for us and all came over to congratulate us on our honeymoon and chat to us. They were all fabulous.
The upgrade really made the start of our holiday special and we can't thank the guys at WestJet enough for that.
We will DEFINITELY fly with them again.