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“Excellent Experience”
Review of WestJet


Reviewed 24 June 2017

We flew from London to Toronto on Thursday and had a wonderful experience with WestJet from start to finish.

We were actually departing for our honeymoon and I had enquired as to whether or not there was any possibility of an upgrade when we checked in. We were informed that it was a very busy flight and that this would not be possible unless we paid. We understood and didn't think anything else of it.

Once we arrived at the passport check before boarding the flight, the lady who checked our passports clearly recognised our name and informed us that they had some good news for us; two people had not checked in for their flight and therefore they were able to offer us an upgrade to thank us for choosing WestJet to fly for our honeymoon. We were elated!

Really, really good domestic airline - the Premium Economy seats are big, with extendable foot rests and reclining chairs. You get a tablet to watch movies on, as well as play games, with lots of available options for entertainment (albeit LESS options than the big international airlines).

The food was absolutely brilliant. Really, really fresh and yummy, the best I have had on a flight (including Emirates!).

But what really made it for us was the service. The flight attendants could not do more for us and all came over to congratulate us on our honeymoon and chat to us. They were all fabulous.

The upgrade really made the start of our holiday special and we can't thank the guys at WestJet enough for that.

We will DEFINITELY fly with them again.

Date of travel: June 2017
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
Thank Flick_Wiley
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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14,333 - 14,337 of 17,763 reviews

Reviewed 23 June 2017 via mobile

Made several flights within Canada last and this week. Surprised by the excellent service and the friendly staff from westjet. Air Canada should learn a lot from you

Date of travel: June 2017
    • Seat comfort
    • Customer service
    • Legroom
    • In-flight Entertainment
    • Value for money
Thank Joao-Can
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 23 June 2017

On time, dependable and fair prices. When flying we always look for West Jet as our first option. This Airline has never disappointed us - their flights are "on time" and we have yet to experience any "cancellation issues" that we have had with other airlines.
Staff are always friendly and contribute to a fabulous overall experience.

Loved the direct flight to San Juan when we took our recent Cruise.

Date of travel: April 2017
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
2  Thank LoveLonndon
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 23 June 2017

we just returned from a west jet vacation in Dominican Republic , it was a great experience , everything including the enter and departure fees were included so there was no worries or extra costs. The staff was pleasant and very informative . it was a great trip with issues with flights , transfers or resort issues

Date of travel: June 2017
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
Thank logansgramma2009
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 22 June 2017

Just a warning flight bookers at westjet.com. Unlike, aircanada.ca, expedia.ca, and many other online vendor's websites, Westjet switches your currency depending on you embarkation country, not on your accounts home country, rewards settings, or where you just booked your origin from. That means that if you book a ticket to the US from Canada in CAD, and then a separate ticket from the US back to Canada, even within 2 minutes of each other, there is a currency change to USD for the latter. One would think that if your first ticket was in CAD then the next immediate one would be, but it is not, you must check details under the pop-up menu. And as the impudent and indifferent customer service representatives noted, it is listed on their website, no apologies or empathy for the unreasonable change.

Date of travel: June 2017
    • Customer service
1  Thank rinoxus
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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