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“Clean and "nice" cheap airline”
Review of Wizz Air


Reviewed 18 October 2017

I always use this airline for Flying to/from Budapest. Yes, is a cheap airline with "strong" rules. Is you don't read everything and take care about EVERYTHING is a expensive cheap airline, but if you have care, follow ITS rules, it could be a nice option. The airplanes are very clean, new and the people is nice if you are nice,

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
1  Thank hgonzale3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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2,175 - 2,179 of 9,106 reviews

Reviewed 18 October 2017

Wizz almost go out of their way to trick, complicate, and bemuse customers into ensuring they pay additional fines or upgrades. Out of a mixed group of about 20 friends of all ages, there were approximately 8 of us who were penalised for either luggage size, online check in etc.

Even after checking in online, with check-in documentation ready on phones, we were all told we could only check in with the boarding bar code available via the Wizz App, thus ensuring we must down load the Wizz app on your phone. Why is this "new" information not on the boarding pass as provided online!!!!!!
Well it's likely as Wizz want to data mine your phone for your contacts and FB friends as lined up in the T&C's of the Wizz app.
I must applaud the staff as they are the only saving grace of this company.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
1  Thank Dontwanttosayreally
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 October 2017

Check in was the worst in my life: They started working just after I have gone to their office and noted it's already 2 hours before departure. It took us more than an hour!!!! to drop our bags in the dropoff counter, because queue was soooooooo long and their service was sooooooooooo slow. At the point when we finally managed to get past passport control, we've already had our names called to get to the gate.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
2  Thank Guyasp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 October 2017

Nice flight without any complication. We enjoy this sort journey, we got that we expected. The planes are modern A321s.

Thank Edvrad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 October 2017 via mobile

Once you take into account that this is a low cost airline (some people seem to forget this and like to pay a cheap price but expect full service) it is a very good one. The planes I flew in were nice and new, the leg room was as good as some full service airlines I've been on.
Their app works flawlessly which again is more than can be said for some airlines. Having the boarding pass on your phone is so convenient.
The fact that you have to pay extra for everything is how low cost airlines work, complaining about it just demonstrates a lack of understanding.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Legroom
    • Value for money
2  Thank Etienne F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC