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“Surprisingly excellent!”
Review of Monarch [no longer operating] - CLOSED


Reviewed 3 June 2016

This was my first ever experience of this budget airline and I have to say that I was very pleasantly surprised. Service was excellent from check-in to arrival. The plane arrived spot on time on the outward flight and we were arrived early on the return flight! During our return flight, one of the pasengers had a medical problem and the cabin crew acted professionally and competently. Admitedly the legroom in seating is a little tight, but it's a relatively short flight; I guess you get what you pay for and our flights were extremely good value. I'll definitely choose Monarch again.

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    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank Malcolm H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MonarchOfficial, Manager at Monarch [no longer operating], responded to this reviewResponded 16 June 2016

Thank you so much for your feedback. It is so good to hear that your first experience of travelling with Monarch was a positive one and one that you will look to repeat in the future. We look forward to welcoming you back on board

Best regards KHL

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviews (3,159)
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2,907 - 2,911 of 3,160 reviews

Reviewed 2 June 2016

I always try to fly with this airline as i think they give a top service for a low fare. Never had any problems with them and they are always happy to help and give a great service with a smile.

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Thank ally175
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MonarchOfficial, Manager at Monarch [no longer operating], responded to this reviewResponded 16 June 2016

Thank you for your review and for your loyalty. It is always appreciated. I do hope that we can welcome you back on board in the very near future.

Best regards KHL

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Reviewed 2 June 2016

Booked in efficiently and speedily without queuing. Plane boarded on time. The aircraft was basic but spotlessly clean and the cabin crew were friendly and helpful. Plenty of legroom. Flight landed early, and no wait for bags. An economy but perfectly acceptable experience.

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    • Customer service (e.g. attitude, care, helpfulness)
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    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank Wendy M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MonarchOfficial, Manager at Monarch [no longer operating], responded to this reviewResponded 16 June 2016

Thank you very much for your review. It is lovely to hear that your experience with us was a positive one.

I do hope that we can look forward to seeing you on board again soon

Best regards KHL

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Reviewed 1 June 2016

Comfortable seats, lots of leg room, in-flight entertainment, variety of food/beverage available for purchase as well as complimentary.

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    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank Sarona R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MonarchOfficial, Manager at Monarch [no longer operating], responded to this reviewResponded 16 June 2016

Thank you for your complimentary feedback. I am so pleased to learn that your experience with us was a pleasant one.

We hope to see you again soon

Best regards KHL

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 June 2016

Amazing service! Staff very friendly, Pilot letting us know what's going on regularly. I'm turning 24 next week, I have been on over 20 holidays and up until this holiday I have been petrified of flying, but I can honestly say I thoroughly enjoyed my experience for the first time and am looking forward to flying to palma again 6 weeks today. Usually the flying puts a huge downer on my holidays, but it's completely changed my view. Thank you!

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank elerisian
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MonarchOfficial, Manager at Monarch [no longer operating], responded to this reviewResponded 16 June 2016

Thank you for your review. It was so lovely to read your comments and to learn that your experience of flying with Monarch has put your mind at ease for future flights. I do appreciate how distressing it can be when you have a fear of flying and to hear that we have been of some assistance to you in this regard is very rewarding

We do look forward to welcoming you back on board soon and please do get in touch with our customer service team if you feel that you may need any further reassurances or assistance prior to flying with us again

Best regards KHL

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC