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“Nightmare”
Review of flydubai


Reviewed 27 June 2018 via mobile

Platinum level with Emirates? Gold (highest) level with flydubai? We're still treated like cattle. Paid AED 1,020 for one bag of "extra" luggage - we had a total of 5 bags for 3 people, two of whom are flying in business class- than for an actual economy class ticket. Next time (if there is EVER next time with these clowns) we'll just buy an actual ticket and a seat for our bag. That way we might hopefully end up in the same place, as my wife's boarding pass initially showed a completely different destination than my son's and mine.

Woefully understaffed and poorly trained at the premium check-in desk. Shrugged all our concerns away, had no answers or interest in answers.

We get that it's a "budget" airline and that you almost have to pay for breathing the recycled air and use of toilets in the economy cabin. We get that they are overworked, underpaid, poor cousins of Emirates. But we're still ambulatory humans, not cattle. And we're not stupid.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
Thank zeljo1972
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rebecca H, Customer Services at flydubai, responded to this reviewResponded 29 June 2018

Hello,

Thank you for the recent review of your flydubai experience.

It’s really important to us to be able to look into this for you however we are unable to identify you on this platform. Please could you send your review to us by email at letstalk@flydubai.com or by private message on Facebook. Please include “TripAdvisor review” in the subject line of your email. We’ll then be in touch with you within 72 hours.

Many thanks in advance.

Best regards,
Rebecca

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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277 - 281 of 1,977 reviews

Reviewed 26 June 2018 via mobile

It was excellent service
Comfortable journey
We was visited to makkah and Madinah in April 2018
And we was choose flydubai plane it's really perfect service they helping all time
The are serv fresh food
We were lucky to to choose the air company
I recommend 100 %

Thanks a lot the all staff
Of the company
Wish you best of luck

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
Thank HosteLaVie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 June 2018 via mobile

We went to dubai in May-June with FlyDubai. The flight was extremely comfortable and smooth. Meals can be preordered or selected on board for extra cost. Affordable sandwiches, snacks and drinks. Loved their entertainment as well. Took the premium and had access to loads of movies and music which made the 4 hour flight pass by quicker. Staff were friendly and helpful. Will definitely fly again with FlyDubai.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
Thank theurbanpotato
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 June 2018

the best airlines for budget trip
highly recommended for short distance travel.
flydubai terminal in Dubai airport is small

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank Hasan E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 June 2018

New plane, limited leg room and narrow seats. Meals must be pre-ordered. The butter chicken was delicious. Staff were friendly and had to deal with some difficult passengers.

Thank Margaret W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC