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“Decent ride, though lots of improvements for international flights”
Review of Shenzhen Airlines


Reviewed 7 September 2017

Decent ride although delayed by an hour.
Food is average.
Cabin air pretty stuffy, air-conditioner not cold enough. Could see a few passengers fanning themselves.
Need to improve on in-flight entertainments, strictly no mobile-phone allowed (not even for music or movies) while airborne, only iPads or tablets allowed.
No USB charge ports and not allowed to charge mobile-phones on powerbanks either.
Stewards and stewards quite pleasant.
In-flight magazines all in Chinese, would be helpful to have English reading materials for international travellers.
We were caught in the heavy rain transferring from the bus to the aircraft!
Purser's announcement in English is not clear and we could hardly understand what is said, kindly improve on this. TQ

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    • Check-in and Boarding (e.g. efficiency, service at gate)
3  Thank Amarilize
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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37 - 41 of 175 reviews

Reviewed 1 September 2017

the flight was cancel, this is quite frequently in China, nothing to worry about. At the airport the refused to give me a seat in the next flight even do there was free seat available. They proposed me to wait 6-7 hours and board on the latest flight of the day. After I was able to change my ticket to a different airline, they called me back and offer a seat in the next flight, only 2 hours later. A long way to go into the customer satisfaction service

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Thank gianlucapaolazzi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 September 2017 via mobile

For my flight, no online check-in was available, but check-in at the airport was quick. I pre-ordered a vegan meal via phone, which was good. Unfortunately, I did not find an opportunity to make this request online, because I booked the flight via another booking platform. Therefore, I had to make the expensive call to China. The flight was in time. Service at the airport and in the plane was average. Staff was kind, but not extraordinary friendly. They offered free drinks and meal for a 3 hour flight, but the choice of drinks was small. Would fly with Shenzhen again

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Thank 96Ika
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 August 2017

I took first class in this flight because it was only slight more expensive than economy and I was in the very tight schedule. It was great value. The food was very good, and service very nice. They offered me a tablet but unfortunately the choices within were very limited and it was not very useful. All in all, if similar good deal available again, I'd take this airlines again.

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    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank dswlim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 August 2017 via mobile

Flying from Shenzhen to Shanghai. There were weather delays but absolutely no updates from the airline. A scheduled 4:00 PM departure only showed as delayed until 9:15 PM when gate was changed...no updates or times ever available from gate agent or service desk. At 9:30 PM buses were loaded for transport to the plane. Another two hour wait before we took off still without any updates or information from anyone on what was going on. They offered meals during the delays which appeased the locals but anyone expecting information, updates, or options will find any delay situation very frustrating.

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1  Thank 3CTraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC