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5,844 - 5,849 of 12,753 reviews
Reviewed 3 September 2016

This place is terrible! I don't understand how anyone would think the accommodations here are acceptable. The property is old and basically has not been maintained at all. The amount of dirt on the outside of the buildings is unbelievable. The inside of the rooms are tiny, no balconies are available, and even rooms with a view are not good. We paid for an upgraded room, which really was an upgrade to the linens. The air conditioning in our room was not functioning either. The food choices are extremely limited and Sharky's food prep leaves a lot to be desired. The main bar has a very strong odor associated to it, similar to vomit, old booze, and mildew on wood. Drinks are served in small plastic disposable cups and alcohol options are very limited. The stocked refrigerator in our room consisted of three cans of soda- no alcohol or water. I found a bug on my bed.

When we addressed our concerns with the front desk we were told this property is the worst in all of Club Med and that the beach is beautiful. it's sad to me that this property is not maintained at all. We checked out a few hours after checking in. Coming to this property was a waste of my time and money. I will never come to another. Club Med based on what I found here.

Date of stay: August 2016
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Club Med
3  Thank Lal626
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Club Med Ψ, Customer Relations at Club Med Turkoise - Turks & Caicos, responded to this reviewResponded 4 September 2016

Dear Lal626,
We are sorry to learn that you did not enjoy your time at our resort. It is an older property but we take great pride in it and we're disappointed that you didn't have a positive experience. If you haven't already, please contact our guest relations team at 1-800-548-1335 to discuss your concerns. We appreciate our guests feedback and hope to see you again.
Best Regards,
The Club Med Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 September 2016

Club Med Turkoise is the best combination of relax, fun and discover!
Very energetic GO staff, frendly and super available. Helen is super kind, Junior the coreographer is contagiously enthusiastic about what he does, Lexi was so energetic... Great people!
The beach is even more beautiful than you expect... Snorkeling was the best part. The reef in Turks and Caicos is the best I've ever seen and there's a lot of beautiful fish as well - plus, it's included in the price!
Food is also great - all the chefs were kind, friendly and always available to help you!
I would not change a thing of the entire time we've been there.

Room tip: Every building has its own pros and cons. As long as they're close to the beach it's okay.
Date of stay: August 2016
  • Trip type: Travelled with family
    • Location
    • Rooms
    • Service
1  Thank Whatsername17
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Club Med Ψ, Customer Relations at Club Med Turkoise - Turks & Caicos, responded to this reviewResponded 9 September 2016

Hello,

We’re excited that you found Club Med Turkoise to be a combination of relaxation, fun, and discovery. Thank you for your compliments of our GOs, our beach, our activities, and our delicious food. We hope we can see you again soon.

- The Club Med Team

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Reviewed 1 September 2016

I stayed in Club Med Turquoise for about 7 days and it was just amazing.
The beach, the ocean, the landscape are wonderful.
There are a lot of activities, you won't get bored for sure!
And the party at night is just ... epic !

Big thumbs up for the GO and GE team (especially Lexi and Timi :*)
The GMs were also pretty cool, it was a lot of fun.
You guys are awesome ;)

Julien from France

Date of stay: August 2016
  • Trip type: Travelled solo
    • Value
    • Location
    • Service
2  Thank Julien G
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Club Med Ψ, Customer Relations at Club Med Turkoise - Turks & Caicos, responded to this reviewResponded 9 September 2016

Hello Julien,

It was amazing to have you here for a week. We’re overjoyed that you loved our beach, the ocean, the landscape, amount of activities, and our GOs and GEs. We hope we can expect you back again in the future.

- The Club Med Team

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Reviewed 1 September 2016

It was our 5th time back to Turkoise since 2007, and we're not the only ones!! There's a reason many people just keep coming back year after year, and it's not the dated rooms or the hard mattresses!!

Bottom line, there is no better beach in the Caribbean, if not the world, and just ambiance itself is enough to be worth the trip. You'll meet friendly people of all ages and from all walks of life from all over the world, make new friends and have a great time if you just smile and say hello.

I had only two complaints this time, and there aren't biggies. One is that twice, the kitchen tried to pass of pollock as crab and/or other seafood. Big mistake and potentially dangerous if guests are allergic to pollock.

Second is, this is now a non-smoking resort, a big change, with only 2 designated smoking areas (one near pool, one behind Sharkies), which are not well-designated (where are they?) or set up to host the abundance of smokers.

The beach, snorkeling, and diving are all still AMAZING!! The GO's are always great, but this time, there wasn't enough of them. Food is pretty good, but not as amazing as it once was. Still...with the social aspect, activities and beach, who cares!! They could feed me dog food on a stick (but please don't), and I'd still keep coming back.

Room tip: IMHO, Building's C and B are closer to pool, dining room.
Date of stay: August 2016
  • Trip type: Travelled as a couple
    • Value
    • Sleep Quality
    • Service
3  Thank PoliteCanadian
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Club Med Ψ, Customer Relations at Club Med Turkoise - Turks & Caicos, responded to this reviewResponded 2 September 2016

Dear PoliteCanadian,
Thank you for your continued loyalty to Club Med! We would like to express our appreciation for bringing your observations to our attention. We take food allergies very seriously and we have forwarded your concerns to resort management and kitchen staff so they may take corrective measures where needed. Thank you once again for choosing Club Med. We look forward to your 6th visit back to our beautiful beach. Hope to see you soon!
Best Regards,
The Club Med Team

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Reviewed 1 September 2016

This was my third time at Club Med Turkoise, I had a great time in the past. The resort very fun and full of energetic guests and very friendly GOs. Because of my good experiences travelling there alone in the past, I was not nervous at all about going as a single woman this year.

I have two observations for anyone considering a solo trip to this resort:

It is very hard to find someone below the age of 40 and the parties/shows are very childish and boring.

The male staff is VERY unprofessional, and made me feel uncomfortable on numerous occasions (GOs aggressively dancing with me while I was just standing at the bar, kitchen staff catcalling me while I was getting food from the buffet) I don't mind playful flirting (and was looking forward to meeting other single guests) but I was not expecting nor was I looking for the level of uninvited, aggressive interest I received from many members of the staff.

The beach of course is still lovely and the water was amazing. The rooms were basic but very clean. The food was good.

Date of stay: July 2016
  • Trip type: Travelled solo
    • Value
    • Location
    • Service
3  Thank egraffia212
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Club Med Ψ, Customer Relations at Club Med Turkoise - Turks & Caicos, responded to this reviewResponded 2 September 2016

Dear egraffia212,
Thank you for the feedback regarding your recent stay. We are dedicated to providing a safe and friendly environment for all our guests so your comments are viewed with tremendous concern. All members of the staff are expected to be professional at all times and if you encountered anything inappropriate that you would like to discuss, please contact our Guest Relations team at us.guestrelations@clubmed.com. Your feedback is very important to us and we hope to welcome you back again soon.
Best Regards,
-The Club Med Team

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