Everything at Casa Grande—from the property to the natural beauty to the amenities to the management—is a 10/10. Can’t wait to get back to Casa Grande!
Casa Grande was nothing short of amazing. The home itself is open and beachy with comfortable beds and furniture. The infinity pool faces the ocean and the beach is only steps from the property. I would go back tomorrow if I could!
Our week at Casa Grande has officially topped the list as our favorite family vacation. We traveled here with our 3 kids and another family with kids and the house was a perfect fit. The pictures truly do not do this place justice.. the house and views are absolutely incredible. The beach is semi-private, the house had its own beach but there are 3 neighboring properties that use the beach as well. During our stay, there was only one (of the three) houses occupied and only a few other people out on the beach one day - so we pretty much had the beach to ourselves.
The house is fully equipped with just about everything you could need. From everything we needed at the beach (paddle boards, snorkel gear, sand toys, etc.) to anything we needed at the house (wifi, washer/dryer, books, movies, games, and even bug spray), the house really wasn't missing anything. Another cool addition, we used the house bikes to ride one evening down to marina (5 minute ride) to grab a dinner. The kids had a blast and it was a fun way to do dinner one evening.
The interior of the house was nice. It had a fully equipped indoor and outdoor kitchen (though the weather was so nice, that we consistently kept the large sliding glass doors to living/kitchen area open to patio). The beds were comfortable and large, bedrooms were clean, and the outdoor showers in many of the rooms were a unique and fun island novelty we loved! The only thing worth noting, two of the lower bedrooms share a toilet, but it is well ventilated.
The property manager, Wendy was accommodating and helpful. She gave us a tour upon arrival and was responsive to our needs throughout the stay. She also helped us book a private chef who came in and prepared a meal at Casa Grande for us one night in (definitely recommend!!).
The island itself is probably one of my favorites of the Caribbean. The locals are nice, everyone speaks English, and we never felt unsafe or taken advantage of. Beaches here are very clean and the island doesn't feel over run by the travel industry.
We loved everything about this island and had a great time staying at Casa Grande. The booking process was easy and the staff were helpful when needed. I would definitely recommend for groups and families traveling with kiddos. We look forward to coming back to this awesome destination.
Restaurants:Parallel 23, Da Conch Shack, Coco Bistro, and Magnolia
Excursions: parasailing, day boat trip (we used Island Vibes)
We booked a week in August '17 for our family of 6. For starters, WIMCO and Island Getaways apparently have some sort of client sharing financial arrangement because all along we thought we were booking through WIMCO. We found out when we landed that we were actually being handled by a management company called Island Getaways. We were assured that we would have a concierge from Island Getaways available for the entire week (Aug 5 – 12) while there but we only saw her when we landed in Providenciales. After putting us in to the SUV with our luggage, we never saw her again. We did contact her on several occasions and requested that she book us jet skiing, tubing, a private dinner charter etc., but every one of the reservations she made was completely wrong. It was obvious at just how inept this management company was when the concierge tried to blame the mistake for the jet ski rental time on the jet ski rental company. The rental company showed us the email from the concierge and it was definitely her fault – two of the four excursions she booked weren’t even on the correct day. Thankfully, the jet ski rental company employees were very helpful and assisted with booking all of our other excursions. Upon our initial arrival to Casa Grande, we were shown around by a representative from the management company but the young lady failed to mention the big gaping hole in the ceiling (24x28 inches) of one of the bedrooms where our daughter would be sleeping. This hole dripped water continuously for the entire week and gave the room a very musty smell. Needless to say, we were tasked with periodically emptying the drain bucket. On Tuesday at 10am, without any notice, the water to the house was turned off. At noon, we found a repair person on the property and we asked to have the water turned back on and it was turned on for 30 mins. At 12:30pm, again, the water was turned off without any notice. At 2:30p we called the property manager Wendy, and she said it was a water main break and the city was responsible. At this time we begin dipping water out of the pool to fill the toilet tanks in order to flush the toilets. At 3pm we called the Turks and Caicos water utility and they said there were no breaks in the system anywhere on the island. Note that the water company closes at 4pm. At 4pm my husband starts trouble shooting the system himself; crawling around the property looking for any water valve that may be turned off. At this time he notices a fresh repair in the pipe between the water main valve at the street and the meter to the house. At 4:30p a maintenance person from the management company shows up and he said he didn’t know why water wasn’t on. At 4:45p we phone the neighbors to see if their water is off and they tell us no, their water has been on all day. We speak with the man who lives behind Casa Grande that knows the owner of the property and he calls the owner for us. At 5pm, after a phone call with someone, the maintenance guy reveals that there is an internal tank buried under the house. He turns on the pump to the tank and we have water for the rest of the night. On Wednesday, the next day, at 4pm after being out of the house all day, we return to take showers before dinner. Everyone notices very low water pressure and it isn't until my husband gets in to take the final shower that the water cuts off completely. I have to again dip water out of the pool so that my husband can finish his shower. We call Wendy the property manager and she has no idea why we don’t have water. At 6p, a different maintenance person shows up and explains that yes, we have been on city water but no one came out to turn off the pump and divert the system back to city water and thus, we had run the underground tank dry.
So in short, the management company discovers a leak in the system between the main valve and the meter. They call the water company to have the water cut off to make the repairs. Repairs are made but they forget to call the water company to have the water turned back on. The property manager tells us it's a city water problem to deflect any responsibility. The next day, the property manager forgets to have the water turned back on at the house and we run the tank dry. But the management company did buy us dinner that night at Da Conch Shack.
All-in-all, the kids thought this was a great adventurous (sometime the water is on, sometime it's off) vacation and they eventually got to do all that we came to the island to do. FYI – we never felt unsafe and we were never harassed by any of the locals. However, we will never use Island Getaways again. As far the island; it is a place that we will certainly return, but we will stay at one of the all-inclusive resorts.
Amazing home that we shared with 4 other couples. In addition to the private outdoor shower, there were so many places to make this a private getaway as well as enjoy the amenities offered like snorkeling, kayaking and beech walking.
From the moment you pull up to the gated entry you know you're about to have a fabulous vacation. The tropical landscaping is incredibly lush, the estate home is as beautiful and impressive as the photos promise, and the back of the property opens up to one of the top-rated beaches in the world. The same beach stretches past many fine resort complexes, but those feel like they're miles away from the semi-secluded aura of Casa Grande.
This grand estate a very easy place to just relax, yet only minutes away by car from a large grocery, restaurants, bars and retail shops. My wife and I rented a scooter for half a day and had a blast exploring the island. There is easy access to all the other activities that draw people to Turks and Caicos. Returning to Casa Grande at the end of each day was our final reward.
Any time you have multiple levels of interior and outside living spaces on a large spread of property, there are going to be a lot of staircases, and I counted eight of them. This could be a problem for someone with limited mobility. But except for the roof-top observation deck, you really only need two staircases to traverse within the house and pool deck; the rest are situated for convenience.
If you are fortunate enough to stay at Casa Grande, you will not be disappointed, only spoiled!
Absolutely stunning beach villa located in Grace Bay. The best thing about this villa its the location. We went out to the beach and snorkeling right in front of the villa, close to the shore, we saw stingrays and a baby tiger shark along with other cool fish. I mean, we have stayed in other locations on the island and had never experienced the beach like this! ok, enough about the beach. The villa offers a lot of water sports and gear. The view is excellent, especially from the patio and pool. Almost all bedrooms offer a private bathroom (two bedrooms share a toilet). All bedrooms have their own shower. Although all, except one, are outdoor (kind of luxurious, If you're into that sort of thing.) The villa has its own security personnel, although they leave at 2 am. but don't worry about security since the house has a security system. There was a young lady who greeted us at the airport and waited with us while we got our rental. We followed her to the property and went over all the security, villa amenities and who answered all of our questions. The house has a cell and she assured us we could contact her with any questions. Now, the bad, or at least what we didn't like so much. The rental comes with an electricity allowance, which in our case was $400. That might seem a lot, but in a place where everything is expensive, we were at all time conscious about the amount of electricity we were using. Now, keep in mind that the villa is huge and it takes a lot to power. Especially when traveling with kids who forget to turn off lights when they leave the room. I mean, I get the rationale behind setting an electric allowance, but when you are paying over 50k for a week you would expect such thing to be included. We found it kind of stressing to be worried about this when we were supposed to be on vacation.
Overall great experience, great family friendly villa and sides from the whole electric allowance, it was well worth it.