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“Nice Place...When They Honor Your Reservation!”

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Palace de la Victoria
Ranked #4 of 10 Zapopan B&B and Inns
Sun Prairie, Wisconsin
Level 2 Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Nice Place...When They Honor Your Reservation!”
Reviewed 4 September 2013

My husband and I stayed in a suite here 2 years ago and were very pleased, so we reserved a suite again for a 3-night stay beginning Aug. 30, 2013. Despite having a confirmed reservation, they'd given our suite away when we got there and were completely booked up because of conferences going on at the nearby Expo Center, so we were out of luck. I had NOT deposited money in their bank account to guarantee the reservation because I was told on the phone they usually weren't that busy this time of year so it wasn't necessary. I even called back a week before our departure to see if they'd changed their minds about a deposit and was told everything was fine...just present your confirmation number upon arrival. They did offer to call other hotels in the vicinity to help us out, but after 30 minutes of "no vacancies," we left. Bottom line: INSIST on putting down a deposit and hope that solves the problem! The excuse for our situation was that people who'd booked for less time decided to stay longer and they didn't want to say no. What? A reservation made a month in advance doesn't count?? VERY disappointed...untl we went to the centro historico and booked into a hostel for half the price and enjoyed ourselves immensely.

Room Tip: Try not to get a suite with windows to the pool if you don't like the sound of kids having fun.
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Stayed September 2013, travelled as a couple
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1 Thank Nancy S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Palace de la Victoria

Property: Palace de la Victoria
Address: Turquesa No 2118 | Col. Residencial Victoria, Zapopan 45089, Mexico
Region: Mexico > Jalisco > Guadalajara Metropolitan Area > Zapopan
Amenities:
Free Parking Kitchenette Swimming Pool
Hotel Style:
Ranked #4 of 10 B&Bs / Inns in Zapopan
Hotel Class:2.5 star — Palace de la Victoria 2.5*
Number of rooms: 30
Reservation Options:
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