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Wyndham Garden Guadalajara Acueducto
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Reviews (339)
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All reviewsplaza andaresstreet sidebring earplugsbooked this hotelbars and restaurantsperfect locationbreakfast was includedparty streetstay there againexcellent hotelper nightrooms are cleanbusiness triphectorgymlaptopjohnny
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Reviewed 3 December 2012

I stayed at this hotel based on a recommendation of a friend of the Hotels owner. We checked in about 10 pm and had to wait for 20 minutes because they only had one person at the desk. Once we got the room, it was very dirty and didnt have towels or toilet paper. Once I had asked the desk to provide the towels they were very quick to bring them. Also the air conditioning was broken and when I asked to move to another room, I was told that the hotel was full. I asked one of the parking attendants how many people were in the hotel and he said it was only half full.

This hotel has a great rate but the facilities are not well taken care of and the service is not up to par with the type of clients they cater to.

The benefit is location to a huge mall with lots of shopping and restaurants within walking distance.

Room Tip: Choose a room facing west. The east facing rooms get very hot during the day.
  • Stayed: November 2012, travelled on business
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1  Thank John F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 September 2012

So this is my fourth time staying here and I felt compelled to write a review of my experience that might help others. I choose to stay here repeatedly because the rates are fairly inexpensive and it is the only hotel within walking distance to where we were going to be spending most of our time.

The professional pictures of this hotel definitely paint a different experience than what you will see/get here. The furniture and style of the hotel is an attempt at modern/contemporary, but the devil is in the detail here...the furniture is inexpensive laminate, there is evidence of cheap construction in the rooms and general hotel maintenance is not up to the standard of other hotels (knicks on the wall, ceiling/carpet that is in disrepair, etc.).

The check-in experience has ALWAYS been mired with confusion on the part of the front desk. I do book through places like Priceline and Orbitz and I think this has something to do with it. So, you will help yourself by printing out your confirmation and presenting that up-front. These guys clearly need a better way to coordinate reservations made through 3rd party agencies.

Room cleanliness leaves much to be desired. I notice that the cleanliness standards are not the same than at hotels I have stayed at in the States (hair on the bathroom floor, some laundered stains on the towels/pillowcases, etc.).

If the gym is one of the amenities that appeals to you, beware that over half the equipment seems to be in some state of disrepair...when I tried to work out here, I could help but feel that it wasn't completely safe to do so.

The general staff warms up to you. I think they sort of expect to interact with frustrated guests so this probably impacts their overall attitude. Hugo who is a bellman is a shining star at this hotel...his passion for delivering service shows every single time. I can tell he understands what good hotels look like and does the best that he can to deliver that here. Awesome guy.

So, if you don't need a lot from this hotel other than a place to shower/sleep, you want/need to be in this area and are saving money for other cool things...this is a reasonable place to stay if you adjust your expectations. My two cents...

  • Stayed: September 2012, travelled as a couple
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2  Thank chico9726
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 August 2012

Stayed a week ago with family in that hotel for 3 terrible nights.
Arrived around midnight, after a 6hr drive with family, with a payd reservation for a Double Room only to find they were out of DD rooms. Traveling with my kids, couldnt arrange myself otherwise.
Employees were rude in repeating that "their system" only showed a single room and they could not help me even though I showed them my Double Room payd reservation.
The employee at front desk denied my request on giving me two single rooms for the night and then try and do something next day. He only offered me extra blankets to put my kids to sleep on floor.
Besides me during my discussion, another party was in a much worse situation than me. Their room was given to someone else, leaving his reservation useless.
This hotel works on a "first come first serve" policy. No manager on site, you have to deal with front desk employees with no criteria or way of sokving the issues they put you in.
Near 1:30am after more than an hour of discussion I got 4 blankets for my kids to sleep on floor, on a single room.
Then to discover why me and the other party were room-less. A bus full of kids arrived at hotel, which more likely had arrived earlier than us and took all rooms available leaving me with no room I had payd for before (15 days before).

So beware, I would strongly not recommend this hotel.
Good luck!

  • Stayed: July 2012
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3  Thank epole
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 week ago via mobile
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Stayed: May 2018, travelled as a couple
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Edmundo N, Gerente at Wyndham Garden Guadalajara Acueducto, responded to this reviewResponded 5 days ago
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago via mobile
Google Translation

Stayed: April 2018, travelled on business
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Edmundo N, Gerente at Wyndham Garden Guadalajara Acueducto, responded to this reviewResponded 5 days ago
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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